364819401-1-8-2021-09-CC-KWIS-BYM4FY-20210226180442

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364819401
Report Date: 01/08/2021
Date Signed: 01/08/2021 10:33:56 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/18/2020 and conducted by Evaluator Taadhimeka Zeigler

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20201118103832

FACILITY NAME:	BURROLA FAMILY CHILD CARE		FACILITY NUMBER:	364819401
ADMINISTRATOR:	BURROLA, RACHELE		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(909) 953-0099
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92374
CAPACITY:	14	CENSUS: 8	DATE:	01/08/2021
		ANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Rachele Burrola		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

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Provider yells at day care children.

INVESTIGATION FINDINGS:

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Due to COVID-19, Licensing Program Analyst (LPA) Taadhimeka Zeigler conducted a Tele-Inspection with Licensee, Rachele Burrola, for the purpose of delivering the finding of this complaint that was initiated 11/20/2020. LPA met with Licensee, via FaceTime, and explained the nature of the Tele-Inspection. A tour was conducted, via FaceTime.

During the investigation, LPA Zeigler reviewed facility documentation, and conducted interviews with Licensee, children, staff, and witnesses who are pertinent to this investigation. It was alleged that provider yells at the day care children.

Child #1 & #2, Licensee, staff #1, and witnesses were interviewed regarding the allegation. During the interviews, LPA was able to corroborate that day care chilldren are yelled at by a caretaker providing care. Con't on 9099C

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Taadhimeka Zeigler	TELEPHONE: (951) 970-7385
LICENSING EVALUATOR SIGNATURE:	DATE: 01/08/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20201118103832

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: BURROLA FAMILY CHILD CARE	FACILITY NUMBER: 364819401
	VISIT DATE: 01/08/2021

NARRATIVE

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It was disclosed during interviews that school-age children are yelled at during their ZOOM virtual learning, and are instructed to not ask questions, by a staff. Crying infants are also yelled at, because of the crying. Staff interviewed denied yelling at the children, however, admitted to using a raised voice with the children, which could possibly be perceived as yelling.

Based on interviews conducted, the department has determined the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

SEE LIC 9099-D for the deficiency cited

Due to COVID-19 State of Emergency, LPA conducted an exit interview via FaceTime and provided an email copy of this report to the Licensee. LPA Zeigler requested the Licensee to acknowledge receipt of the report by replying to the sent email. The electronic response from the Licensee, will serve as the read receipt of the emailed report. Licensee understands that a copy of this report must be made available to the public, upon their request, for the next three years. Appeal Rights and a Notice of Site Visit was issued and discussed. LPA verified that the Notice of Site Visit was posted in a prominent location at the facility before ending the tele-inspection. The Licensee understands that the Notice of Site Visit must remain posted for the next 30 days.

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC FOR THREE YEARS UPON REQUEST.

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Taadhimeka Zeigler	TELEPHONE: (951) 970-7385
LICENSING EVALUATOR SIGNATURE:	DATE: 01/08/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2021

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20201118103832

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: BURROLA FAMILY CHILD CARE	FACILITY NUMBER: 364819401
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 01/08/2021

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 01/22/2021 Section Cited CCR 102423(a)(1)	1 2 3 4 5 6 7	Personal Rights-(a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged. (1) To be treated with dignity in his/her personal relationship with staff and other persons.	1 2 3 4 5 6 7	The Licensee shall submit a plan of action to the Department ensuring that the Personal Rights of children in care will not be violated. Plan will be submitted by 01/22/2021.
	8 9 10 11 12 13 14	This requirement has not been met as evidenced by: It was disclosed during interviews that school-age children are yelled at during their ZOOM virtual learning, and are instructed to not ask questions. Crying infants are also yelled at, because of the crying. This poses a risk to the health and safety of the children in care.	8 9 10 11 12 13 14	Licensee also agrees to view the available videos at www.ccld.ca.gov on Personal Rights, under Resources for Parents and Providers/Family Child Care Providers. The videos will also be shared with current and future staff.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Taadhimeka Zeigler	TELEPHONE: (951) 970-7385
LICENSING EVALUATOR SIGNATURE:	DATE: 01/08/2021

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2021

LIC9099 (FAS) - (06/04)

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