364820496-9-11-2019-09-CC-GSEA-BG5LHG-20190918084618

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364820496
Report Date: 09/11/2019
Date Signed: 09/11/2019 02:58:43 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/09/2019 and conducted by Evaluator Patricia Berry

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20190909135001

FACILITY NAME:	GOOD STEWARD DAY CARE		FACILITY NUMBER:	364820496
ADMINISTRATOR:	HARRIET VERDON-DAVIS		FACILITY TYPE:	850
ADDRESS:	9229 UTICA AVENUE, STE.130-160		TELEPHONE:	(909) 948-0016
CITY:	RANCHO CUCAMONGA	STATE: CA	ZIP CODE:	91730
CAPACITY:	75	CENSUS: 70	DATE:	09/11/2019
		UNANNOUNCED	TIME BEGAN:	11:45 AM
MET WITH:	Cheryl West/Owner		TIME COMPLETED:	03:20 PM

ALLEGATION(S):

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Teacher at facility yelled at child in care.

INVESTIGATION FINDINGS:

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Licensing program analyst (LPA) Patricia Berry conducted a complaint investigation regarding allegation Teacher at facility yelled at child in care. LPA toured facility and took census.

Regarding allegation: Teacher at facility yelled at child in care, Reporting party (RP) stated as he was signing out his child, he could hear a teacher’s voice yelling from down the hall. RP stated he heard the teacher tell a child to “sit down”, “shut up”, and “I don’t care”. RP stated he talked with the staff coming from down the hall where he heard the yelling and the staff stated, they did not her anything. Director stated she was in the room with another staff who was trying to calm a child down. Director stated she heard the staff member ask the child to get her shorts and as she was asking the child, her voice was elevated due to the music and the children’s voices in the background of the classroom. Director stated the building echos.

(Cont on 9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4844
LICENSING EVALUATOR NAME: Patricia Berry	TELEPHONE: (951) 782-4952
LICENSING EVALUATOR SIGNATURE:	DATE: 09/11/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2019

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20190909135001

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: GOOD STEWARD DAY CARE	FACILITY NUMBER: 364820496
	VISIT DATE: 09/11/2019

NARRATIVE

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Director stated at no time did the staff member use any inappropriate words when speaking to the child.
LPA obtained information from staff interviews conducted, the staff member’s voice was elevated, however staff member did not deliberately yell at any child. Staff interviews also revealed they did not hear the staff member use any of the words indicated from the RP. LPA discovered from children’s interviews, staff member’s elevated voice did not result in violating their personal rights. Children's interviews revealed they did not recognize the teacher's voice as yelling or elevated.

Although staff members voice did not result in a personal rights violation from children's interviews conducted, LPA was not able to interview every child, and the RP was able to hear the staff members voice from down the hall, perceiving a child was being yelled at.

Based on the information obtained from interviews conducted the above allegation, Teacher at facility yelled at child in care is, unsubstantiated.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted with director and report given.

LIC 811 Confidential names list provided.

Notice of site visit issued, and LPA observed director post notice.

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4844
LICENSING EVALUATOR NAME: Patricia Berry	TELEPHONE: (951) 782-4952
LICENSING EVALUATOR SIGNATURE:	DATE: 09/11/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2019

LIC9099 (FAS) - (06/04)

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