364840450-11-17-2022-09-CC-AROS-CMWRES-20230109115801

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364840450
Report Date: 11/17/2022
Date Signed: 11/17/2022 05:15:55 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/14/2022 and conducted by Evaluator Blanca Ruiz-Silva

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20221014141634

FACILITY NAME:	CASA RAMONA INC		FACILITY NUMBER:	364840450
ADMINISTRATOR:	TABITHA THUR		FACILITY TYPE:	850
ADDRESS:	1633 W. 5TH STREET		TELEPHONE:	(909) 889-0011
CITY:	SAN BERNARDINO	STATE: CA	ZIP CODE:	92411
CAPACITY:	45	CENSUS: 8	DATE:	11/17/2022
		UNANNOUNCED	TIME BEGAN:	10:10 AM
MET WITH:	Yessenia Argueta		TIME COMPLETED:	05:30 PM

ALLEGATION(S):

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Staff not providing adequate supervision resulting in child being injured.
Staff not meeting child’s needs.

INVESTIGATION FINDINGS:

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On 11/17/2022 Licensing Program Analysts (LPAs) Blanca Ruiz and Perla Ordones arrived at the facility to discuss and deliver findings of the investigation for the above allegation(s). A 10 day inspection was initiated by LPAs on 10/20/2022. LPAs met with acting Director, Yessenia Argueta. The center was toured, and a census was taken. During the process of the investigation, records were reviewed, and interviews were conducted with pertinent parties. Child in question is no longer attending the facility and was not available for an interview. A random group of children who were present when the alleged incident(s) occurred were also interviewed to obtain additional information and/or clarify information obtained by CCL.

The following was discussed with acting Director:
It was reported that in August /September of 2022 staff did not let a child use the restroom when she/he needed, and child was not allowed to drink water when thirsty. It was also reported that on more than one occasion, child had accidents at the facility while playing with other children and information was not reported to parent/legal guardian in a timely manner.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 320-2023
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva	TELEPHONE: (951) 233-5594
LICENSING EVALUATOR SIGNATURE:	DATE: 11/17/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 09-CC-20221014141634

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: CASA RAMONA INC	FACILITY NUMBER: 364840450
	VISIT DATE: 11/17/2022

NARRATIVE

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During inspection, LPAs observed staff interactions with children while they were transitioning to different activities from the playground to the classroom to verify Personal Rights and Supervision compliance at the facility. Children at the facility are between the ages of 3-5 years old. Upon arrival to the facility on 10/20/22, LPAs observed children running, hiding and chasing each other in the playground under the supervision of staff; teacher to child ratio was 7:2. Per Title 22 Regulations, preschool age children ratio to fully qualify teacher is 12:1. A table with water bottles with each individual child’s names were observed next to a pitcher of cold water and disposable cups were available within child(ren)’s reach. Children were observed grabbing their water bottles and/ or asking for a cup of water if they did not have their own water bottle. Staff were reminding children to drink water after playing, then to go to the restroom, and wash their hands to be ready for lunch time. During interviews with children at the facility, they denied not having access to water and/or their water bottles when they are thirsty.

Children were observed following instructions entering the facility restroom independently, under the supervision of Staff N.1 and Staff N.2. Also, children’s interviews revealed that they all knew when and how to ask for assistance for themselves and/or friends if clothing material such as zippers, buttons or belts did not allow them to go to the restroom freely. Children noted they could not get assistance with anything else inside the restroom such as wiping. Information obtained from facility handbook shows that children at the facility are required to be potty trained upon enrollment, but assistance with bathroom accidents is provided as needed.

Information and documentation collected during the course of the investigation explains that ClassDojo (free communication app) is used to notify parents of incidents. In addition to ClassDojo, parent/legal guardians are notified upon arrival to the facility of any incidents. Parents are also given written incident reports in person. Per facility handbook review, it was disclosed that due to children’s age and level of activity; parent, staff and children understand that tripping and falling are part of normal activities due to running and playing with friends. However, all incidents should be reported by staff for parent notification and to address concerns. If serious injuries occurred within daycare hours, information should be reported to parents immediately and to CCL within 24 hours.

LPAs reviewed files pertaining to the allegations; however, no written incidents with severe injuries from the child in question and/or any other children were observed within the documentation provided by center staff.

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 320-2023
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva	TELEPHONE: (951) 233-5594
LICENSING EVALUATOR SIGNATURE:	DATE: 11/17/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2022

LIC9099 (FAS) - (06/04)

Page: 3 of 3

Control Number 09-CC-20221014141634

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: CASA RAMONA INC	FACILITY NUMBER: 364840450
	VISIT DATE: 11/17/2022

NARRATIVE

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Unfortunately, LPAs were unable to interview the subject child since she/he is no longer attending the facility. LPAs made multiple attempts to set up an interview with the subject child to obtain additional information, but attempts were unsuccessful as the child was unavailable.

There was conflicting information obtained during the investigation from documentation and pertinent parties involved in the allegations. Therefore, it cannot be determined at this time whether the facility violated Title 22 regulations, regarding the above allegations. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time. An exit interview was conducted, and a copy of this report was provided to acting Director, Yessenia Argueta.

A Notice of Site Visit was also provided and posted which must stay posted for 30 days.

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 320-2023
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva	TELEPHONE: (951) 233-5594
LICENSING EVALUATOR SIGNATURE:	DATE: 11/17/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2022

LIC9099 (FAS) - (06/04)

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