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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364840540
Report Date: 08/24/2021
Date Signed: 08/24/2021 03:59:34 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/21/2021 and conducted by Evaluator Aaron Mabika
COMPLAINT CONTROL NUMBER: 12-CC-20210621135714
FACILITY NAME:MC DONALD LEARNING CENTERFACILITY NUMBER:
364840540
ADMINISTRATOR:LISA MC DONALD (BURTNER)FACILITY TYPE:
840
ADDRESS:1017 HOLDEN AVENUETELEPHONE:
(909) 585-6848
CITY:BIG BEAR CITYSTATE: CAZIP CODE:
92314
CAPACITY:28CENSUS: 56DATE:
08/24/2021
UNANNOUNCEDTIME BEGAN:
03:08 PM
MET WITH:Lisa BurtnerTIME COMPLETED:
04:05 PM
ALLEGATION(S):
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Personal Rights; Disenrollment of children as retaliation
INVESTIGATION FINDINGS:
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On 08/24/2021 at about 3;10 PM Licensing Program Analyst (LPA) Aaron Mabika conducted a follow-up complaint inspection to the Mc Donald Learning Center and met with Lisa Burtner (licensee). The purpose of the inspection was to deliver the findings for the above compliant allegations. Present at the time of this inspection were 35 preschool children under the supervision of 3 teachers and 1 aide; 7 infants under the care of 1 teacher and 1 aide; and 14 school-age children under the care of 1 teacher and 1 aide.

This agency has investigated the complaint alleging a personal rights violation (retaliation) and found that although the allegation may have happened or is valid; Based on Parent and Staff statements there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, at this time the allegations are deemed Unsubstantiated. Should additional information become available in the future, this investigation may be reopened. The investigation revealed that all the children involved , except one (the exception was mother's choice), are currently on full-time attendance.

Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Claretta YatesTELEPHONE: (661) 202-3407
LICENSING EVALUATOR NAME: Aaron MabikaTELEPHONE: (661) 305-7599
LICENSING EVALUATOR SIGNATURE:

DATE: 08/24/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/24/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20210621135714
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: MC DONALD LEARNING CENTER
FACILITY NUMBER: 364840540
VISIT DATE: 08/24/2021
NARRATIVE
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Exit interview conducted with Lisa Burtner (Licensee). A copy of the Appeal Rights (LIC 9058) were given and explained. Licensee’s signature on this form acknowledges receipt of these rights.
A Confidential Names list (LIC811) was provided during this visit. Notice of Site Visit has been posted (LIC9213). The notice shall be posted for 30 consecutive days. Failure to maintain posting as required will result in a $100.00 civil penalty. Copies of this report must be posted for 30 days in a visible location for the authorized representatives of children
SUPERVISOR'S NAME: Claretta YatesTELEPHONE: (661) 202-3407
LICENSING EVALUATOR NAME: Aaron MabikaTELEPHONE: (661) 305-7599
LICENSING EVALUATOR SIGNATURE:

DATE: 08/24/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/24/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 2