364840920-9-11-2024-09-CC-AROS-D9FN9Z-20240925101647

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364840920
Report Date: 09/11/2024
Date Signed: 09/11/2024 03:31:22 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/15/2024 and conducted by Evaluator Raymond Moorehead

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20240715151620

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364840920
ADMINISTRATOR:	ALISA HOLTEGAARD		FACILITY TYPE:	840
ADDRESS:	33788 YUCAIPA BLVD		TELEPHONE:	(909) 797-4713
CITY:	YUCAIPA	STATE: CA	ZIP CODE:	92399
CAPACITY:	36	CENSUS: 4	DATE:	09/11/2024
		UNANNOUNCED	TIME BEGAN:	02:30 PM
MET WITH:	Alisa Holtegaard, Director		TIME COMPLETED:	03:40 PM

ALLEGATION(S):

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Classroom is operating out of ratio (Ratio)

INVESTIGATION FINDINGS:

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On 09/11/2024, Licensing Program Analyst (LPA) Raymond Moorehead arrived at the facility to conclude the investigation regarding the above allegation. During today's visit, LPA met with Director Alisa Holtegaard, toured the facility, and took census.

During the course of the investigation, LPA conducted interviews with pertinent individuals, conducted observations, and reviewed files/pertintent documentation.

On 07/15/2024, a complaint was received alleging the following. Classroom is operating out of ratio.

It was reported that there was 1 teacher supervising 19 children.

Continued on LIC 9099-C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Raymond Moorehead	TELEPHONE: 951-782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 09/11/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20240715151620

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364840920
	VISIT DATE: 09/11/2024

NARRATIVE

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During the course of the investigation, LPA conducted interviews with several pertinent individuals. The interviews all denied operating out of ratio. It was also stated that the facility utilizes floating teachers whenever a break or lunch is required for a teacher.

During LPA's initial visit, 2 teachers were observed supervising 20 children.

This agency has investigated the complaint regarding the above allegation. Throughout the course of the investigation, conflicting statements were received. Based on the interviews conducted and documentation collected, the allegations are UNSUBSTANTIATED. A finding of unsubstantiated means, although the allegations may have happened, or are valid, there is not a preponderance of the evidence to prove the allegations occurred.

No deficiencies were cited during this inspection.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview conducted and report was reviewed with Alisa Holtegaard, Director.

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Raymond Moorehead	TELEPHONE: 951-782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 09/11/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2024

LIC9099 (FAS) - (06/04)

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