364841081-11-16-2021-09-CC-GSEA-C8ZTN3-20211122135201

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364841081
Report Date: 11/16/2021
Date Signed: 11/16/2021 11:03:49 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/24/2021 and conducted by Evaluator Patricia Berry

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20210924105617

FACILITY NAME:	ABUNDANT PRESCHOOL OF LEARNING		FACILITY NUMBER:	364841081
ADMINISTRATOR:	DOMINIGUE LUCIEN		FACILITY TYPE:	850
ADDRESS:	10900 CIVIC CENTER DRIVE		TELEPHONE:	(909) 204-4514
CITY:	RANCHO CUCAMONGA	STATE: CA	ZIP CODE:	91730
CAPACITY:	128	CENSUS: 90	DATE:	11/16/2021
		UNANNOUNCED	TIME BEGAN:	10:08 AM
MET WITH:	Dominque Lucien/Director		TIME COMPLETED:	11:30 AM

ALLEGATION(S):

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Staff yelled at child in care
Staff refused to allow parent into the preschool
Teacher kicked a child’s chair while the child was still sitting in it

INVESTIGATION FINDINGS:

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On 11/16 at 10:08 am, Licensing Program Analyst (LPA) Patricia Berry conducted a subsequent complaint investigation to deliver final findings. LPA was granted access into the facility and met with director Domingue Lucien. LPA toured facility and took census. LPA interviewed staff and children.

Staff yelled at a child
It was alleged a child in care was yelled at by staff. During the investigation, LPA interviewed staff, interviewed children, and toured the facility. During staff interviews, it was revealed staff do use a loud voice on occasion in order to get the attention of the whole class. Staff stated when speaking to a child individually, their voices are low. All children interviewed stated they do not feel they are yelled at by their teachers.

(Cont on 9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4844
LICENSING EVALUATOR NAME: Patricia Berry	TELEPHONE: (951) 782-4952
LICENSING EVALUATOR SIGNATURE:	DATE: 11/16/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20210924105617

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: ABUNDANT PRESCHOOL OF LEARNING	FACILITY NUMBER: 364841081
	VISIT DATE: 11/16/2021

NARRATIVE

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There is conflicting information from what was alleged and from LPA’s interviews with staff and children; therefore, the allegation of a child in care was yelled at by staff is unsubstantiated.

Staff refused to allow parent into the preschool
It was alleged a parent was refused access into the preschool on 05/21/21 and the parent waited for over two hours before being granted access into the facility. It was also alleged the parent had been texting the director for help with no response from the director. During the investigation, the LPA interviewed staff and obtained text messages. During staff interviews, staff stated children were practicing graduation in the sanctuary on 05/21/21. Staff stated there was a note on the door stating there was practice in the sanctuary and to bring your child in the sanctuary if you are late arriving. LPA obtained texts confirming the parent texting staff on 05/21/21. Staff stated they do not have proof of any sign on the door or email pertaining to graduation practice due to this event being back in May of this year.

There is conflicting information of what was alleged and LPA’s interviews with staff; therefore, the allegation of staff refused to allow a parent into the school is unsubstantiated.

Staff kicked a chair a child was sitting in
It was alleged staff kicked a child’s chair while the child was still sitting in it due to staff being angry with the child. During the investigation, LPA interviewed staff and children. Director stated it was never reported a staff member had kicked a child’s chair. LPA was unable to interview the staff who allegedly kicked the chair due to staff member no longer working at the facility. All children interviewed stated teachers have never kicked their chairs or have they seen teachers kick their friends’ chairs.

There is conflicting information from what was alleged and from LPA’s interviews with staff and children; therefore, the allegation of staff kicking a chair a child was sitting in is unsubstantiated.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted with director, report, appeal rights and Notice of Site Visit provided to the director. LPA observed director post Notice of Site Visit.

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4844
LICENSING EVALUATOR NAME: Patricia Berry	TELEPHONE: (951) 782-4952
LICENSING EVALUATOR SIGNATURE:	DATE: 11/16/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2021

LIC9099 (FAS) - (06/04)

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