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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364841216
Report Date: 11/16/2023
Date Signed: 11/16/2023 03:17:28 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/29/2023 and conducted by Evaluator Kristina Diaz
COMPLAINT CONTROL NUMBER: 12-CC-20230829100558
FACILITY NAME:BONANZA PRESCHOOL & KINDERGARTENFACILITY NUMBER:
364841216
ADMINISTRATOR:MELISSA WOJCIKFACILITY TYPE:
840
ADDRESS:14624 BONANZA ROADTELEPHONE:
(760) 241-7800
CITY:VICTORVILLESTATE: CAZIP CODE:
92392
CAPACITY:24CENSUS: 0DATE:
11/16/2023
UNANNOUNCEDTIME BEGAN:
10:04 AM
MET WITH:Alicia FloresTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Physical Plant: Staff do not ensure that the facility van is sanitary
INVESTIGATION FINDINGS:
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On November 16, 2023, Licensing Program Analyst (LPA) Kris Diaz conducted an unannounced
Complaint Investigation Inspection to deliver findings for a complaint received August 29, 2023. LPA was granted access to the center by Lead Infant Teacher, Michella Evans. Per facility representative, the Director is away at an appointment. LPA advised facility representative to contact and inform Director that licensing is present in the facility. LPA conducted a safety inspection where zero deficiencies were noted. At the time of the visit LPA observed 0 school-age children in care. There were several staff members present during the visit. Director, Alicia Flores arrived approximately 30 minutes after LPAs arrival.

During this investigation, the facility representative provided documentation related to the investigation including children's rosters, staff rosters and schedules, sign-in/out sheets, and vehicle documentation. LPA conducted record reviews and confidential interviews. LPA observation and confidential interviews revealed facility van in poor sanitary condition and there is no cleaning log or expectations of cleanliness.
Cont'd on LIC9099C
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Claretta YatesTELEPHONE: (661) 202-3407
LICENSING EVALUATOR NAME: Kristina DiazTELEPHONE: (661) 202-3372
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 12-CC-20230829100558
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: BONANZA PRESCHOOL & KINDERGARTEN
FACILITY NUMBER: 364841216
VISIT DATE: 11/16/2023
NARRATIVE
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Based on LPAs observations, interviews conducted, and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

California Code of Regulations (Title 22 regulation - see LIC9099D) requires licensee to ensure the childcare center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children.

Exit interview conducted with facility representative, Alicia Flores and a copy of this report,
appeal rights and notice of site visit were left with her.
SUPERVISOR'S NAME: Claretta YatesTELEPHONE: (661) 202-3407
LICENSING EVALUATOR NAME: Kristina DiazTELEPHONE: (661) 202-3372
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/29/2023 and conducted by Evaluator Kristina Diaz
COMPLAINT CONTROL NUMBER: 12-CC-20230829100558

FACILITY NAME:BONANZA PRESCHOOL & KINDERGARTENFACILITY NUMBER:
364841216
ADMINISTRATOR:MELISSA WOJCIKFACILITY TYPE:
840
ADDRESS:14624 BONANZA ROADTELEPHONE:
(760) 241-7800
CITY:VICTORVILLESTATE: CAZIP CODE:
92392
CAPACITY:24CENSUS: 0DATE:
11/16/2023
UNANNOUNCEDTIME BEGAN:
10:04 AM
MET WITH:Alicia FloresTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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2
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9
Personal Rights: Staff yell at day care children while in care.
INVESTIGATION FINDINGS:
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13
On November 16, 2023, Licensing Program Analyst (LPA) Kris Diaz conducted an unannounced
Complaint Investigation Inspection to deliver findings for a complaint received August 29, 2023. LPA was granted access to the center by Lead Infant Teacher, Michella Evans. Per facility representative, the Director is away at an appointment. LPA advised facility representative to contact and inform Director that licensing is present in the facility. LPA conducted a safety inspection where zero deficiencies were noted. At the time of the visit LPA observed 0 school-age children in care. There were several staff members present during the visit. Director, Alicia Flores arrived approximately 30 minutes after LPAs arrival.

During this investigation, the Director provided documentation related to the investigation. LPA conducted record reviews and confidential interviews. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED.
Cont'd on LIC9099C

Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Claretta YatesTELEPHONE: (661) 202-3407
LICENSING EVALUATOR NAME: Kristina DiazTELEPHONE: (661) 202-3372
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 12-CC-20230829100558
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: BONANZA PRESCHOOL & KINDERGARTEN
FACILITY NUMBER: 364841216
VISIT DATE: 11/16/2023
NARRATIVE
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Exit interview conducted with facility representative, Alicia Flores and a copy of this report,
appeal rights and notice of site visit were left with her.
SUPERVISOR'S NAME: Claretta YatesTELEPHONE: (661) 202-3407
LICENSING EVALUATOR NAME: Kristina DiazTELEPHONE: (661) 202-3372
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 12-CC-20230829100558
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: BONANZA PRESCHOOL & KINDERGARTEN
FACILITY NUMBER: 364841216
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/16/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/16/2023
Section Cited
CCR
101238(a)
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101238 - Building and Grounds
(a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children

This requirement was not met as evidenced by:
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Per Facility Representative, when budgeted funds for vehicle gas are distributed staff will ensure the vehicles are cleaned. LPA observed that vans are in good condition during today's visit which no longer poses a risk to children in care.
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Based on LPAs observation and interviews staff did not ensure the facility vehicles were cleaned at least one time month which posed a potential health, safety, and personal rights risk children in care.
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LPA advised Facility Representative to create a cleaning log and track staff's cleaning responsibilities for facility vehicles on a weekly basis.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Claretta YatesTELEPHONE: (661) 202-3407
LICENSING EVALUATOR NAME: Kristina DiazTELEPHONE: (661) 202-3372
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5