364841672-11-20-2024-09-CC-GSEA-DBCL4D-20241125072518

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364841672
Report Date: 11/20/2024
Date Signed: 11/20/2024 05:58:01 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/13/2024 and conducted by Evaluator Justin Giese

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20241113163640

FACILITY NAME:	MURRELL FAMILY CHILD CARE		FACILITY NUMBER:	364841672
ADMINISTRATOR:	KONSTANCE MURRELL		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(909) 733-9015
CITY:	SAN BERNARDINO	STATE: CA	ZIP CODE:	92411
CAPACITY:	14	CENSUS: 14	DATE:	11/20/2024
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Konstance Murrell		TIME COMPLETED:	06:00 PM

ALLEGATION(S):

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Staffing Ratio and Capacity

INVESTIGATION FINDINGS:

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On 11/20/2024 at time listed am Licensing Program Analyst (LPA) Justin Giese made an unannounced visit to the facility for the purpose of conducting a complaint investigation. The allegation of this complaint was received by Licensing on 11/13/2024. LPA was granted entry to the facility and met with Licensee, Konstance Murrell.

The following was alleged: Licensee is operating facility over capacity.

Community Care Licensing has received pertinent documents pertaining to the Licensee’s active enrollment and attendance of children in care. It was observed the Licensee exceeded the terms and conditions of their Large Family Childcare License and operated the facility over their licensed capacity for a period of 10 days. It was noted that between the hours of 2pm-9pm daily, the Licensee has had 15 to 18 children in attendance/care. With an assistant present, the Licensee is not to exceed a total of 14 children in care at any given time.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Justin Giese	TELEPHONE: (951) 204-4847
LICENSING EVALUATOR SIGNATURE:	DATE: 11/20/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 09-CC-20241113163640

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: MURRELL FAMILY CHILD CARE	FACILITY NUMBER: 364841672
	VISIT DATE: 11/20/2024

NARRATIVE

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Additionally, When LPA arrived at facility unannounced, Licensee had 14 children in care. Based on statements recorded from Licensee, the age requirements of children in attendance did not meet the terms stated of the facility license, therefore; they were over ratio. During duration of LPA's visit, children were picked up from the facility, returning the Licensee to appropriate age/ratio requirements.

Based on documents reviewed and LPA’s observations the preponderance of evidence standard has been met, therefore the above allegation: Licensee is operating facility over capacity, is found to be SUBSTANTIATED. Please see attached LIC9099D for Type A deficiency cited.

An exit interview was conducted, A copy of this report and appeal rights were given to the Licensee during this inspection on 11/20/2024.

LPA issued a Notice of Site Visit and verified it was posted in a prominent location at the facility. Licensee understands that the Notice of Site Visit must remain posted for the next 30 days along with a copy of all Type A deficiencies cited during this inspection.

A copy of all Type A deficiencies cited during this inspection must also be immediately (within 24 hours of child’s next day in care) given to the parents of all children enrolled in the childcare facility and any children enrolled into the childcare facility over the next 12 months (at the time of enrollment). Licensees are required to have all parents sign and date the Acknowledgement of Receipt of Licensing Reports (LIC9224) and maintain a copy in each child’s file. A copy of this report, LIC9224 and Appeal Rights (LIC9058) were provided during this inspection.

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Justin Giese	TELEPHONE: (951) 204-4847
LICENSING EVALUATOR SIGNATURE:	DATE: 11/20/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2024

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 09-CC-20241113163640

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: MURRELL FAMILY CHILD CARE	FACILITY NUMBER: 364841672
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 11/20/2024

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 11/21/2024 Section Cited CCR 102416.5(a)	1 2 3 4 5 6 7	102416.5 Staffing Ratio and Capacity (a) The capacity specified on the license shall be the maximum number of children for whom care may be provided at any one time. This was not met as evidenced by:	1 2 3 4 5 6 7	Licensee will proived LPA with written understanding of terms and conditions of their large family child care license. Licensee will make submission to LPA on or before the stated POC date of 11/21/2024.
	8 9 10 11 12 13 14	Based on pertinent documents reviewed by CCLD, the Licensee exceeded the terms of their License and operated the facility over capacity. Licensee had 15 to 18 children in care for 10 days. This is an immediate health safety or personal rights risk to children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Justin Giese	TELEPHONE: (951) 204-4847
LICENSING EVALUATOR SIGNATURE:	DATE: 11/20/2024

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2024

LIC9099 (FAS) - (06/04)

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