364843061-9-26-2024-09-CC-GSEA-D9WLVE-20241010090526

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364843061
Report Date: 09/26/2024
Date Signed: 09/26/2024 02:56:54 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/11/2024 and conducted by Evaluator Patricia Berry

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20240911163153

FACILITY NAME:	FOOTHILL CHILD DEVELOPMENT CENTER		FACILITY NUMBER:	364843061
ADMINISTRATOR:	PAULINE COPAS		FACILITY TYPE:	840
ADDRESS:	791 E. FOOTHILL BLVD. UNIT B		TELEPHONE:	(909) 985-4448
CITY:	UPLAND	STATE: CA	ZIP CODE:	91786
CAPACITY:	71	CENSUS: 0	DATE:	09/26/2024
		UNANNOUNCED	TIME BEGAN:	12:46 PM
MET WITH:	Pauline Copas/director		TIME COMPLETED:	03:17 PM

ALLEGATION(S):

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Staff speak to day care children in an inappropriate manner.

INVESTIGATION FINDINGS:

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On 9/26/24 at 12:30 pm, Licensing Program Analyst (LPA) Patricia Berry conducted a subsequent complaint investigation to deliver final findings. LPA met with Pauline Copas/director was granted access into the facility, toured facility and took a census. Children were not present during the visit.

Allegation: Staff speak to day care children in an inappropriate manner.
It was alleged staff spoke to children inappropriately when staff told a child “to go to the corner and cry like you always do”. During the investigation, LPA interviewed all pertinent parties, including staff and children.

(Cont on 809C)

Substantiated

Estimated Days of Completion: 0

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4844
LICENSING EVALUATOR NAME: Patricia Berry	TELEPHONE: (951) 233-3964
LICENSING EVALUATOR SIGNATURE:	DATE: 09/26/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20240911163153

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: FOOTHILL CHILD DEVELOPMENT CENTER	FACILITY NUMBER: 364843061
	VISIT DATE: 09/26/2024

NARRATIVE

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Pertinent parties stated during an incident where a child was displaying challenging behaviors, a staff member told a child to “to go to the corner and cry like you always do” and staff admitted to making that statement to the child and their voice was elevated due to a lot of children being in the classroom. Staff stated they did not mean to speak to the child inappropriately and did speak to the child’s authorized representative about the incident. Pertinent parties confirmed what the staff stated during the incident. Pertinent parties stated what was stated by the staff member to the child was embarrassing.

Based on interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. See the attached LIC 9099D for deficiency cited.

LPA informed director, that Type A citation must be reported to all authorized representatives/guardians of all children currently enrolled by the next business day, or the next day children are in care, and all newly enrolled children for the next 12 months from the date of citation. The signed Acknowledgement of Receipt LIC 9224, must be placed in child’s file for verification.

An exit interview was conducted with Pauline Copas. During the exit interview, appeal rights were discussed/provided, Notice of Site form and LIC 9224 Acknowledgment of Receipt, and a copy of this report was provided.

Notice of Site visit must be posted for 30 days.

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4844
LICENSING EVALUATOR NAME: Patricia Berry	TELEPHONE: (951) 233-3964
LICENSING EVALUATOR SIGNATURE:	DATE: 09/26/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2024

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20240911163153

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: FOOTHILL CHILD DEVELOPMENT CENTER	FACILITY NUMBER: 364843061
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 09/26/2024

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 09/27/2024 Section Cited CCR 101223(a)(3)	1 2 3 4 5 6 7	Personal Rights (a) The licensee shall ensure each child...(3) To be free from corporal or unusual punishment, infliction of pain, humiliation... This requirement was not met as evidenced by	1 2 3 4 5 6 7	Director stated she has implementing a behavior policy going forward. Director stated she will send a plan on training to CCL by 9/27/24.
	8 9 10 11 12 13 14	Based on interviews conducted there was a personal rights violation. This is an immediate risk to the health and safety of children in care.	8 9 10 11 12 13 14	Director stated she will conduct a training on personal rights, guidance on verbalizing vocal re-direction towards children and send to CCL 10/1/24.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4844
LICENSING EVALUATOR NAME: Patricia Berry	TELEPHONE: (951) 233-3964
LICENSING EVALUATOR SIGNATURE:	DATE: 09/26/2024

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2024

LIC9099 (FAS) - (06/04)

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