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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364843157
Report Date: 10/24/2023
Date Signed: 10/24/2023 02:53:16 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/27/2023 and conducted by Evaluator Patricia Berry
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20230927110814
FACILITY NAME:CREATIVE EXPLORERSFACILITY NUMBER:
364843157
ADMINISTRATOR:CHEYENNE CAWLFACILITY TYPE:
840
ADDRESS:1335 W. FOOTHILL BLVD.TELEPHONE:
(909) 946-3500
CITY:UPLANDSTATE: CAZIP CODE:
91786
CAPACITY:60CENSUS: 13DATE:
10/24/2023
UNANNOUNCEDTIME BEGAN:
02:12 AM
MET WITH:Valery Munoz/assistant director TIME COMPLETED:
03:35 PM
ALLEGATION(S):
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Staff yelled at day care children.
Staff do not treat day care children with dignity or respect.
INVESTIGATION FINDINGS:
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On 10/24/23 at 2:12 pm, Licensing Program Analyst (LPA) Patricia Berry conducted a subsequent complaint investigation to deliver final findings. LPA met with assistant director and was granted access into the facility. LPA toured the facility and took a census.

Allegation: Staff yelled at day care children.

It was alleged staff yell at the children while in care. LPA interviewed all pertinent parties, including staff. Staff stated they do not yell at the children; however, there may be times they need to raise their voices to be heard over the children. Staff stated they have not heard any of their co-worker’s yell at the children or speak inappropriately to them.

(Cont on 9099C)


Unsubstantiated
Estimated Days of Completion: 0
SUPERVISOR'S NAME: Gilbert SenaTELEPHONE: (951) 782-4844
LICENSING EVALUATOR NAME: Patricia BerryTELEPHONE: (951) 782-4952
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 09-CC-20230927110814
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: CREATIVE EXPLORERS
FACILITY NUMBER: 364843157
VISIT DATE: 10/24/2023
NARRATIVE
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Based on conflicting information received during interviews with pertinent parties, there is conflicting information from what was alleged. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED

Allegation: Staff do not treat day care children with dignity or respect.

It was alleged staff do not treat children with dignity and respect. LPA interviewed all pertinent parties, including staff. Staff stated they treat all children with dignity and respect. Staff stated they have not seen or heard any co-worker treat children inappropriately. Staff stated they do not single out children or treat some children differently than others.

Based on conflicting information received during interviews with pertinent parties, there is conflicting information from what was alleged. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted with assistant director, report, appeal rights and notice of site visit provided.



Notice of site visit must be posted for 30 days.
SUPERVISOR'S NAME: Gilbert SenaTELEPHONE: (951) 782-4844
LICENSING EVALUATOR NAME: Patricia BerryTELEPHONE: (951) 782-4952
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 4