364843306-11-16-2023-12-CC-CYAS-CXZ37N-20231127170012

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364843306
Report Date: 11/16/2023
Date Signed: 11/16/2023 03:23:34 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/29/2023 and conducted by Evaluator Kristina Diaz

COMPLAINT CONTROL NUMBER: 12-CC-20230829103508

FACILITY NAME:	BONANZA SCHOOL, LLC		FACILITY NUMBER:	364843306
ADMINISTRATOR:	MELISSA WOJCIK		FACILITY TYPE:	830
ADDRESS:	14624 BONANZA ROAD		TELEPHONE:	(760) 241-7800
CITY:	VICTORVILLE	STATE: CA	ZIP CODE:	92392
CAPACITY:	14	CENSUS: 6	DATE:	11/16/2023
		UNANNOUNCED	TIME BEGAN:	10:04 AM
MET WITH:	Alicia Flores		TIME COMPLETED:	03:22 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Personal Rights: Staff handles child in a rough manner while in care
Personal Rights: Staff are not adhering to safe sleep protocols with infants in care

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On November 16, 2023, Licensing Program Analyst (LPA) Kris Diaz conducted an unannounced
Complaint Investigation Inspection to deliver findings for a complaint received August 29, 2023. LPA was granted access to the center by Lead Infant Teacher, Michella Evans. Per facility representative, the Director is away at an appointment. LPA advised facility representative to contact and inform Director that licensing is present in the facility. LPA conducted a safety inspection where zero deficiencies were noted. At the time of the visit LPA observed 6 infants in care with 2 staff. There were several staff members present during the visit. Director, Alicia Flores arrived approximately 30 minutes after LPAs arrival.

During this investigation, the facility representative provided documentation related to the investigation including children's rosters, staff rosters and schedules, sign-in/out sheets, and vehicle documentation. LPA conducted record reviews, confidential interviews, and observed and recorded facility recorded video.
LPA observation and confidential interviews revealed facility staff handle infants in a rough manner and staff do not follow safe sleep requirements for infants. Cont'd on LIC9099C

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Claretta Yates	TELEPHONE: (661) 202-3407
LICENSING EVALUATOR NAME: Kristina Diaz	TELEPHONE: (661) 202-3372
LICENSING EVALUATOR SIGNATURE:	DATE: 11/16/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 5

Control Number 12-CC-20230829103508

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: BONANZA SCHOOL, LLC	FACILITY NUMBER: 364843306
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 11/16/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 11/17/2023 Section Cited CCR 101439.1(b)	1 2 3 4 5 6 7	101439.1 Infant Care Center Sleeping Equipment (b) A crib or portable-crib meeting United States Consumer Product Safety Commission safety standards shall be provided for each infant who is unable to climb out of a crib	1 2 3 4 5 6 7	Per Facility Representative, training will be conducted with all staff that work with infants and provide proof of completion by 11.17.23.
	8 9 10 11 12 13 14	This requirement was not met as evidenced by: Based on observation and interview staff is not placing infants in crib after falling asleep which poses an immediate health, safety, and personal rights risk children in care.	8 9 10 11 12 13 14	LPA advised facility representative to have staff that work with infants to watch the following videos (3) and provide proof to LPA by POC due date 11.17.23: https://safetosleep.nichd.nih.gov/resources/videos
Type B 11/30/2023 Section Cited CCR 101223(a)(1)	1 2 3 4 5 6 7	101223 - Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons.	1 2 3 4 5 6 7
	8 9 10 11 12 13 14	This requirement was not met as evidenced by: Based on LPAs observations and interviews staff do not treat children in care with dignity and handle children in a rough manner.	8 9 10 11 12 13 14	LPA advised facility representative to have all staff watch the following video and provide proof of completion by POC due date 11.30.23: https://ccld.childcarevideos.org/child-care-center-operators/childrens-personal-rights-in-child-care/

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Claretta Yates	TELEPHONE: (661) 202-3407
LICENSING EVALUATOR NAME: Kristina Diaz	TELEPHONE: (661) 202-3372
LICENSING EVALUATOR SIGNATURE:	DATE: 11/16/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023

LIC9099 (FAS) - (06/04)

Page: 5 of 5

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/29/2023 and conducted by Evaluator Kristina Diaz

COMPLAINT CONTROL NUMBER: 12-CC-20230829103508

FACILITY NAME:	BONANZA SCHOOL, LLC		FACILITY NUMBER:	364843306
ADMINISTRATOR:	MELISSA WOJCIK		FACILITY TYPE:	830
ADDRESS:	14624 BONANZA ROAD		TELEPHONE:	(760) 241-7800
CITY:	VICTORVILLE	STATE: CA	ZIP CODE:	92392
CAPACITY:	14	CENSUS: 6	DATE:	11/16/2023
		UNANNOUNCED	TIME BEGAN:	10:04 AM
MET WITH:	Alicia Flores		TIME COMPLETED:	03:22 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Personal Rights: Staff yell at infants in care
Personal Rights: Staff uses an inappropriate form of punishment with child in care
False Statements: Staff falsely reported that infants are sick
Personal Rights: Staff are not safeguarding the personal belongings (wipes) of infants in care

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On November 16, 2023, Licensing Program Analyst (LPA) Kris Diaz conducted an unannounced
Complaint Investigation Inspection to deliver findings for a complaint received August 29, 2023. LPA was granted access to the center by Lead Infant Teacher, Michella Evans. Per facility representative, the Director is away at an appointment. LPA advised facility representative to contact and inform Director that licensing is present in the facility. LPA conducted a safety inspection where zero deficiencies were noted. At the time of the visit LPA observed 6 infants in care with 2 staff. Director, Alicia Flores arrived approximately 30 minutes after LPAs arrival.

During this investigation, the Director provided documentation related to the investigation. LPA conducted record reviews and confidential interviews. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED.
Cont'd on LIC9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Claretta Yates	TELEPHONE: (661) 202-3407
LICENSING EVALUATOR NAME: Kristina Diaz	TELEPHONE: (661) 202-3372
LICENSING EVALUATOR SIGNATURE:	DATE: 11/16/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 2 of 5

Control Number 12-CC-20230829103508

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: BONANZA SCHOOL, LLC	FACILITY NUMBER: 364843306
	VISIT DATE: 11/16/2023

NARRATIVE
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32	Exit interview conducted with facility representative, Alicia Flores and a copy of this report, appeal rights and notice of site visit were left with her.

SUPERVISOR'S NAME: Claretta Yates	TELEPHONE: (661) 202-3407
LICENSING EVALUATOR NAME: Kristina Diaz	TELEPHONE: (661) 202-3372
LICENSING EVALUATOR SIGNATURE:	DATE: 11/16/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023

LIC9099 (FAS) - (06/04)

Page: 3 of 5

Control Number 12-CC-20230829103508

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: BONANZA SCHOOL, LLC	FACILITY NUMBER: 364843306
	VISIT DATE: 11/16/2023

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Based on LPAs observations, interviews conducted, and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.

California Code of Regulations (Title 22 regulation - see LIC9099D) requires licensee to ensure staff treat children in care with dignity and practice safe sleep regulations. See PIN-20-24-CCP for safe sleep requirements.

1 Type B deficiency and 1 Type A deficiency will be assessed for the above violations.

A copy of the licensing report must be posted for 30 days. The same report must be provided to parents/guardians of children newly enrolled at the facility during the next 12 months & licensee must obtain a signed Acknowledgement of Licensing Reports (LIC 9224) from parent/guardian & place it in each child's file. If these requirements are not met civil penalties per violation will be assessed.

Exit interview conducted with facility representative, Alicia Flores and a copy of this report,
appeal rights and notice of site visit were left with her.

SUPERVISOR'S NAME: Claretta Yates	TELEPHONE: (661) 202-3407
LICENSING EVALUATOR NAME: Kristina Diaz	TELEPHONE: (661) 202-3372
LICENSING EVALUATOR SIGNATURE:	DATE: 11/16/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023

LIC9099 (FAS) - (06/04)

Page: 4 of 5