364843934-4-8-2025-09-CC-AROS-DGVNSH-20250521104308

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364843934
Report Date: 04/08/2025
Date Signed: 04/08/2025 10:05:39 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/04/2025 and conducted by Evaluator Elyse Jones

COMPLAINT CONTROL NUMBER: 09-CC-20250304165437

FACILITY NAME:	GOOD SHEPHERD CHRISTIAN PRESCHOOL		FACILITY NUMBER:	364843934
ADMINISTRATOR:	JUDY PAK		FACILITY TYPE:	850
ADDRESS:	2600 GRAND AVENUE		TELEPHONE:	(909) 591-6501
CITY:	CHINO HILLS	STATE: CA	ZIP CODE:	91709
CAPACITY:	90	CENSUS: 55	DATE:	04/08/2025
		UNANNOUNCED	TIME BEGAN:	09:10 AM
MET WITH:	Yahaira Martinez, Interim Director		TIME COMPLETED:	10:15 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff are operating over ratio

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On April 8, 2025, Licensing Program Analyst (LPA) Elyse Jones arrived at the facility to deliver findings for a complaint. LPA conducted a tour of the facility and took census. During the investigation interviews were conducted with pertinent parties.

On March 4, 2025 a complaint was received alleging the facility is operating out of ratio. No further details were provided at the time the allegation was reported. During interviews with available pertinent parties it was disclosed the facility has not operated out of ratio, however, if the facility is at risk of operating out of ratio the staff will call the Director to assist in the classroom or move a child to a room with a lower capacity. While the LPA was at the facility it was observed the Director making a room change to ensure the facility was within ratio which further verifies what was stated in the interviews is their normal practice.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE:
LICENSING EVALUATOR NAME: Elyse Jones	TELEPHONE:
LICENSING EVALUATOR SIGNATURE:	DATE: 04/08/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 09-CC-20250304165437

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: GOOD SHEPHERD CHRISTIAN PRESCHOOL	FACILITY NUMBER: 364843934
	VISIT DATE: 04/08/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

This agency has investigated the complaint regarding the above allegation. Due to the limited information provided to the Department and information disclosed in the interviews the Department is unable to determine whether the facility operated out of ratio, therefore, the allegations are UNSUBSTANTIATED. A finding of unsubstantiated means, although the allegations may have happened, or are valid, there is not a preponderance of the evidence to prove the allegations occurred.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview was conducted and a copy of this report provided to Yahaira Martinez, Interim Director.

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE:
LICENSING EVALUATOR NAME: Elyse Jones	TELEPHONE:
LICENSING EVALUATOR SIGNATURE:	DATE: 04/08/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2025

LIC9099 (FAS) - (06/04)

Page: 4 of 4