364843934-8-7-2025-09-CC-ANOE-DKWVU2-20250826164359

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364843934
Report Date: 08/07/2025
Date Signed: 08/07/2025 03:47:36 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/03/2025 and conducted by Evaluator Chase Atherton

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20250703101344

FACILITY NAME:	GOOD SHEPHERD CHRISTIAN PRESCHOOL		FACILITY NUMBER:	364843934
ADMINISTRATOR:	YAHAIRA MARTINEZ		FACILITY TYPE:	850
ADDRESS:	2600 GRAND AVENUE		TELEPHONE:	(909) 591-6501
CITY:	CHINO HILLS	STATE: CA	ZIP CODE:	91709
CAPACITY:	90	CENSUS: 35	DATE:	08/07/2025
		UNANNOUNCED	TIME BEGAN:	02:48 PM
MET WITH:	Yahaira Martinez		TIME COMPLETED:	03:47 PM

ALLEGATION(S):

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Ratio - Facility operating out of ratio

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Chase Atherton arrived at the facility to deliver final findings for a complaint investigation for the above allegation. LPA met with the facility representative Yahaira Martinez and informed them of the purpose of visit. LPA Chase Atherton toured the facility and took census.
During the investigation LPA gathered information which included: observations made, interviews conducted with pertinent parties, and records reviewed.

It was alleged that the facility was operating out of ratio.

Information gathered alleged that the facility operated out of ratio, but specific dates could not be provided. Information gathered, based on interviews, showed that a small amount of pertinent parties stated that the facility operated with inappropriate teacher to child ratio.
SEE LIC9099C for a continuation of this report.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Ana Noble	TELEPHONE:
LICENSING EVALUATOR NAME: Chase Atherton	TELEPHONE:
LICENSING EVALUATOR SIGNATURE:	DATE: 08/07/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20250703101344

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: GOOD SHEPHERD CHRISTIAN PRESCHOOL	FACILITY NUMBER: 364843934
	VISIT DATE: 08/07/2025

NARRATIVE

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However, information gathered based on record review showed that 27 out of 27 randomly chosen dates between April 2025 and July 2025, showed that the facility was operating with appropriate teacher to child ratios. This record review included the sign in and out times of children and teachers, which corroborated that the facility operated with appropriate teacher to child ratios on all 27 days. Other information gathered, based on interviews, showed that most of the pertinent parties stated that the facility operated with appropriate teacher to child ratios.

Due to conflicting information obtained about the alleged allegations, the evidence collected was not sufficient to substantiate or refute the above allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Appeal Rights issued and discussed with facility representative and their signature on this form acknowledges receipt of these rights.

Exit interview conducted, and report was reviewed with the facility representative Yahaira Martinez. A notice of site visit was given to facility representative Yahaira Martinez and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. This report must be made available to the public for 3 years. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISOR'S NAME: Ana Noble	TELEPHONE:
LICENSING EVALUATOR NAME: Chase Atherton	TELEPHONE:
LICENSING EVALUATOR SIGNATURE:	DATE: 08/07/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2025

LIC9099 (FAS) - (06/04)

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