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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364843934
Report Date: 08/21/2025
Date Signed: 08/21/2025 10:33:59 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/31/2025 and conducted by Evaluator Chase Atherton
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250731140655
FACILITY NAME:GOOD SHEPHERD CHRISTIAN PRESCHOOLFACILITY NUMBER:
364843934
ADMINISTRATOR:YAHAIRA MARTINEZFACILITY TYPE:
850
ADDRESS:2600 GRAND AVENUETELEPHONE:
(909) 591-6501
CITY:CHINO HILLSSTATE: CAZIP CODE:
91709
CAPACITY:90CENSUS: 26DATE:
08/21/2025
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Yahaira MartinezTIME COMPLETED:
10:43 AM
ALLEGATION(S):
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Personal Rights - Staff inappropriately handled day care child.
Personal Rights - Staff inappropriately punished day care child.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Chase Atherton arrived at the facility to deliver final findings for a complaint investigation for the above allegations. LPA met with the facility representative Yahaira Martinez and informed them of the purpose of visit. LPA Chase Atherton toured the facility and took census.

During the investigation, LPA made observations, conducted interviews with pertinent parties, reviewed records, and reviewed video footage. Video footage included 6 random dates where, on each day, the LPA reviewed a total of about 40 minutes of footage from Child 1 (C1) & Child 2 (C2)’s classroom.

SEE LIC9099C for a continuation of this report.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Ana NobleTELEPHONE:
LICENSING EVALUATOR NAME: Chase AthertonTELEPHONE:
LICENSING EVALUATOR SIGNATURE:

DATE: 08/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20250731140655
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: GOOD SHEPHERD CHRISTIAN PRESCHOOL
FACILITY NUMBER: 364843934
VISIT DATE: 08/21/2025
NARRATIVE
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Appeal Rights issued and discussed with facility representative and their signature on this form acknowledges receipt of these rights.

Exit interview conducted, and report was reviewed with the facility representative Yahaira Martinez. A notice of site visit was given to facility representative Yahaira Martinez and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. This report must be made available to the public for 3 years. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISOR'S NAME: Ana NobleTELEPHONE:
LICENSING EVALUATOR NAME: Chase AthertonTELEPHONE:
LICENSING EVALUATOR SIGNATURE:

DATE: 08/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 09-CC-20250731140655
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: GOOD SHEPHERD CHRISTIAN PRESCHOOL
FACILITY NUMBER: 364843934
VISIT DATE: 08/21/2025
NARRATIVE
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It was alleged that staff inappropriately handled day care child.

Information gathered alleged that the facility staff handled C1 and C2 in a rough manner. Information gathered alleged that Staff 15 (S15) held C1 and C2 by their arms and then pulled downward at a slow but firm pace to make them both sit on the floor.
However, a majority of the information gathered stated that C1 and C2 were never handled in this way and were never handled in a rough manner. Additionally, a majority of the information gathered stated that the facility staff have never handled children in a rough manner and instead employ other appropriate strategies to get children to follow directions. Additionally, information gathered with randomly selected video footage showed that on the 6 random dates selected, staff in C1 and C2's classroom handled children gently and appropriately, when necessary.

It was alleged that facility staff inappropriately punished day care children.

Information gathered alleged that the staff had children stand close to and face a wall for a short time when the child did not follow directions.
However, the majority of the information gathered stated that facility staff use other ways to provide appropriate consequences for children. A majority of the information gathered stated they never make children stand against a wall and instead speak with the children, offer them a different activity to do, have them sit with a teacher to take a break, or apologize to another student if they affected another student. Additionally, information gathered with randomly selected video footage showed that on the 6 random dates selected, staff in C1 and C2’s classroom provided appropriate consequences to children’s inappropriate behavior.

Due to conflicting information obtained about the alleged allegations, the evidence collected was not sufficient to substantiate or refute the above allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED.

SEE LIC9099C for a continuation of this report.
SUPERVISOR'S NAME: Ana NobleTELEPHONE:
LICENSING EVALUATOR NAME: Chase AthertonTELEPHONE:
LICENSING EVALUATOR SIGNATURE:

DATE: 08/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3