364844011-8-30-2021-09-CC-KWIS-C7T3W3-20211014183605

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364844011
Report Date: 08/30/2021
Date Signed: 08/30/2021 12:40:16 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/16/2021 and conducted by Evaluator Rachel Zeron

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20210716105957

FACILITY NAME:	VOLUNTEERS OF AMERICA EHS CC PP		FACILITY NUMBER:	364844011
ADMINISTRATOR:	WALKER, KEITH		FACILITY TYPE:	830
ADDRESS:	799 E. RIALTO AVENUE		TELEPHONE:	(909) 332-6690
CITY:	SAN BERNARDINO	STATE: CA	ZIP CODE:	92408
CAPACITY:	80	CENSUS: 16	DATE:	08/30/2021
		UNANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Herlinda Velazquez Acting Site Coordinator and Deb Gun EHS Director		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Staff leaves day-care child unsupervised

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Rachel Zeron arrived at the facility to conclude a complaint investigation that was initiated July 16, 2021. Census was taken, and the facility was toured. It was alleged that staff left day-care child unsupervised.
During the investigation, LPA Zeron made observations, conducted interviews with Staff and other relevant individuals pertinent to this investigation. It was alleged that when a parent drops off their child with with teacher, teacher takes the child inside and returns to a teacher meeting outside. Therefore leaving the child unattended.
Interviews revealed that the "home" teachers are outside at the COVID 19 check- in table conducting check in and COVID 19 health checks and daily health checks with both parents and children. Once the child is cleared to come in to the facility, the "home" teacher will walk the child to their classroom and the other "home" teacher will take the child into care. Interviews revealed, there is always one teacher in the classroom and the other is conducting the check-in until ratios are met. Once ratios are met then the Center Coordinator or floating teacher will take over the check-in.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Rachel Zeron	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 08/30/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20210716105957

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: VOLUNTEERS OF AMERICA EHS CC PP	FACILITY NUMBER: 364844011
	VISIT DATE: 08/30/2021

NARRATIVE

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Due to a lack of pertinent complaint information, LPA Zeron was unable to corroborate allegation, Staff leaves day-care child unsupervised . Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A NOTICE OF SITE VISIT WAS ISSUED AND IS TO BE POSTED IN A PROMINENT LOCATION AT THE FACILITY. An exit interview was conducted. A copy of this report was provided to the facility. This report must be made available for public review for 3 years upon request.

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Rachel Zeron	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 08/30/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2021

LIC9099 (FAS) - (06/04)

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