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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364844265
Report Date: 01/28/2022
Date Signed: 01/28/2022 04:00:05 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/24/2021 and conducted by Evaluator Kendal Zirbes
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20211124112040
FACILITY NAME:READY SET GROW LEARNING SERVICESFACILITY NUMBER:
364844265
ADMINISTRATOR:LILAMANIE SENEWIRATNEFACILITY TYPE:
840
ADDRESS:1528 PUMALO STREETTELEPHONE:
(909) 883-6628
CITY:SAN BERNARDINOSTATE: CAZIP CODE:
92404
CAPACITY:39CENSUS: 1DATE:
01/28/2022
UNANNOUNCEDTIME BEGAN:
03:30 PM
MET WITH:Director, Norma Torres TIME COMPLETED:
04:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff discriminated against daycare child
Staff refused to provide snacks to daycare child
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 1/28/2022, Licensing Program Analyst (LPA) Zirbes conducted a complaint inspection to the facility. LPA met with Norma Torres. The purpose of the inspection was to deliver the findings for the above complaint allegations.
Over the course of investigating the allegations regarding personal rights and food service, LPA conducted interviews with children, staff, and parents. In addition, LPA completed a review of the facility records. LPA made three attempts to interview the additional witnesses involved, however the attempts were unsuccessful. The information obtained over the course of the investigation, revealed inconsistencies regarding if an unknown staff member discriminated against child 1 (C1) or if an unknown staff member refused to provide snacks to C1. LPAs review of the facility records did not corroborate the allegations. Therefore, the allegations are deemed Unsubstantiated. A finding of unsubstantiated means that the allegations may have happened or are valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred.
A notice of site visit was given and must remain posted for 30 days. Exit interview conducted, and this report was reviewed with Director, Norma Torres.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carissa Bell
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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