364844526-10-27-2020-09-CC-KWIS-BW69YX-20201209224752

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364844526
Report Date: 10/27/2020
Date Signed: 10/27/2020 11:21:24 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/22/2020 and conducted by Evaluator Taadhimeka Zeigler

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20200722134533

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364844526
ADMINISTRATOR:	GARCIA, SHANNON		FACILITY TYPE:	840
ADDRESS:	10451 COMMERCE ST.		TELEPHONE:	(909) 796-9686
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92374
CAPACITY:	26	CENSUS: 12	DATE:	10/27/2020
		ANNOUNCED	TIME BEGAN:	10:45 AM
MET WITH:	Brittany McGuire		TIME COMPLETED:	11:15 AM

ALLEGATION(S):

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Lack of supervision resulting in inappropriate interaction between children.

INVESTIGATION FINDINGS:

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Due to COVID-19, Licensing Program Analyst (LPA) Taadhimeka Zeigler conducted a Tele-Inspection with Director, Brittany McGuire, for the purpose of delivering the findings of this complaint that was initiated July 27, 2020. LPA met with Director McGuire, via Zoom, and explained the nature of the Tele-Inspection.

During the investigation, LPA Zeigler reviewed facility documentation, conducted interviews via Zoom with relevant individuals pertinent to this investigation. It was alleged that on or about July 20, 2020, due to lack of supervision, there was inappropriate interaction between children on the playground.

Interviews revealed that while on the playground on or about July 20, 2020, at least one child exposed himself to other children. Con't on LIC 9099D

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Taadhimeka Zeigler	TELEPHONE: (951) 970-7385
LICENSING EVALUATOR SIGNATURE:	DATE: 10/27/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20200722134533

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364844526
	VISIT DATE: 10/27/2020

NARRATIVE

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Interviews also revealed that one child held another child down on the ground. This was not an isolated incident and due to the lack of visual care and supervision by staff, this type of incident has happened on more than one occasion. Interviews disclosed that staff are present on the playground when children are present, however, staff are not providing proper visual oversight to prevent these incidents from occurring.

Based on interviews with pertinent parties, records reviewed, and witness observations, the department has determined the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

Due to COVID-19 State of Emergency, LPA conducted an exit interview via Zoom and provided an email copy of this report to the Director. LPA Zeigler requested the Director to acknowledge receipt of the report by replying to the sent email. The electronic response from the Director, will serve as the read receipt of the emailed report. Director McGuire understands that a copy of this report must be made available to the public, upon their request, for the next three years. LPA issued a Notice of Site Visit and verified it was posted in a prominent location at the facility before ending the tele-inspection. The Director understands that the Notice of Site Visit must remain posted for the next 30 days along with a copy of all Type A deficiencies cited during this tele-inspection.

A copy of all Type A deficiencies cited during this tele-inspection must also be immediately (within 24 hours of child’s next day in care) given to the parents of all children enrolled in the child care facility and any children enrolled into the child care facility over the next 12 months (at the time of enrollment). Director is required to have all parents sign and date the Acknowledgement of Receipt of Licensing Reports (LIC9224) and maintain a copy in children’s files. A copy of this report, LIC9224 and Appeal Rights (LIC9058) were emailed to Director McGuire during this tele-inspection.

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Taadhimeka Zeigler	TELEPHONE: (951) 970-7385
LICENSING EVALUATOR SIGNATURE:	DATE: 10/27/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2020

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20200722134533

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364844526
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 10/27/2020

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 10/28/2020 Section Cited CCR 101229(a)(1)	1 2 3 4 5 6 7	Responsibility for Providing Care and Supervision-The licensee shall provide care and supervision as necessary to meet the children's needs. No child(ren) shall be left without the supervision of a teacher at any time. This requirement has not been met as evidenced by:	1 2 3 4 5 6 7	Director agrees to provide in service training with staff on supervising children at all times to ensure proper behavior on the playground. Provide a sign-in sheet of staff present and the agenda items discussed.
	8 9 10 11 12 13 14	Interviews determined that on or about July 20, 2020, children were engaging in inappropriate activity by exposng themselves to one another and by one child kneeling on the neck of another, while on the playground. It has been determined that while staff are on the playground when children are present, staff are not providing proper visual oversight to prevent these incidents from occurring, which poses an immediate risk to children in care.	8 9 10 11 12 13 14	Director also agrees to regularly monitor the playground/classrooms to ensure training methods are being implemented.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Taadhimeka Zeigler	TELEPHONE: (951) 970-7385
LICENSING EVALUATOR SIGNATURE:	DATE: 10/27/2020

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2020

LIC9099 (FAS) - (06/04)

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