364844526-11-6-2020-09-CC-KWIS-BWC5UC-20201215191544

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364844526
Report Date: 11/06/2020
Date Signed: 11/06/2020 01:30:53 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/21/2020 and conducted by Evaluator Taadhimeka Zeigler

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20201021132658

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364844526
ADMINISTRATOR:	GARCIA, SHANNON		FACILITY TYPE:	840
ADDRESS:	10451 COMMERCE ST.		TELEPHONE:	(909) 796-9686
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92374
CAPACITY:	26	CENSUS: 10	DATE:	11/06/2020
		ANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Brittany McGuire		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Teacher is restraining daycare child.

INVESTIGATION FINDINGS:

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Due to COVID-19, Licensing Program Analyst (LPA) Taadhimeka Zeigler conducted a Tele-Inspection with Director, Brittany McGuire, for the purpose of delivering the findings of this complaint that was initiated October 27, 2020. LPA met with Director McGuire, via Microsoft Teams, and explained the nature of the Tele-Inspection.

During the investigation, LPA Zeigler reviewed facility documentation, and conducted interviews with children and staff who are pertinent to this investigation. It was alleged that a teacher is restraining a child in care.

Child #1 through #6 were interviewed regarding the allegation. Interviews revealed conflicting information regarding the restraining of child #1, however there is a consensus that child #1 required physical intervention to prevent harm to self or to others.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Taadhimeka Zeigler	TELEPHONE: (951) 970-7385
LICENSING EVALUATOR SIGNATURE:	DATE: 11/06/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20201021132658

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364844526
	VISIT DATE: 11/06/2020

NARRATIVE

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Staff #1 through #3 were interviewed. Staff interviews revealed that staff do not restrain children. When children are acting out, the procedure is to use redirection and try to refocus the child's attention. If that does not work, staff are instructed to contact management for assistance. All staff interviewed denied restraining or witnessing any children being restrained. However, it was disclosed that due to child #1s aggressive behavior, physical intervention to prevent harm to child #1 or to others has been necessary, on occasion. In this case, the physical intervention used was to take child #1 by the hands in an attempt to get the child to refocus, or to prevent the child from harming self or causing harm to others. The holding of child #1s hands was not done with malicious intent and was necessary for the safety of all.

Based on the information obtained during this investigation, it has been determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Due to COVID-19 State of Emergency, LPA conducted an exit interview via Microsoft Teams and provided an email copy of this report to the Director. LPA Zeigler requested the Director to acknowledge receipt of the report by replying to the sent email. The electronic response from the Director, will serve as the read receipt of the emailed report. Director McGuire understands that a copy of this report must be made available to the public, upon their request, for the next three years. Appeal Rights were provided and LPA issued a Notice of Site Visit and verified it was posted in a prominent location at the facility before ending the tele-inspection.

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Taadhimeka Zeigler	TELEPHONE: (951) 970-7385
LICENSING EVALUATOR SIGNATURE:	DATE: 11/06/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2020

LIC9099 (FAS) - (06/04)

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