364844689-7-12-2023-09-CC-KWIS-CVGMG7-20230908093528

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364844689
Report Date: 07/12/2023
Date Signed: 07/12/2023 02:58:05 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/30/2023 and conducted by Evaluator Blanca Ruiz-Silva

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20230630131941

FACILITY NAME:	SUNRISE CHILDREN'S CENTER		FACILITY NUMBER:	364844689
ADMINISTRATOR:	AMITH, TUAN		FACILITY TYPE:	840
ADDRESS:	2049 E RIVERSIDE DR		TELEPHONE:	(909) 930-5459
CITY:	ONTARIO	STATE: CA	ZIP CODE:	91761
CAPACITY:	45	CENSUS: 12	DATE:	07/12/2023
		UNANNOUNCED	TIME BEGAN:	01:45 PM
MET WITH:	Tuan & Mass Amith		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

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Facility has an infestation of rats
Facility is unclean

INVESTIGATION FINDINGS:

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On 07/12/23 at 1:45 p.m., Licensing Program Analyst (LPA) Blanca Ruiz arrived at the facility to discuss and deliver findings of the investigation for the above allegation(s). Complaint investigation was initiated by LPA Ruiz on 07/03/2023. During today’s inspection, LPA met with Administrator, Mass Amith to provide the findings related to the above allegations, the facility was toured, and census was taken.

The following was discussed with administrator:
It was reported that facility is unclean and infested with rats. On 07/03/23, LPAs conducted a physical inspection of the facility inside and out to verify the facility’s compliance with Title 22 regulations, pertaining to the complaint allegations. All classrooms, restrooms and closets were inspected. LPA(s) observed multiple mouse droppings in the school age classroom's closet. It was reported that a rat was found dead outside the facility a couple of days ago and it was discarded by Staff.
Please see LIC 9099C and LIC 9099D

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 320-2023
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva	TELEPHONE: (951) 233-5594
LICENSING EVALUATOR SIGNATURE:	DATE: 07/12/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/12/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20230630131941

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: SUNRISE CHILDREN'S CENTER	FACILITY NUMBER: 364844689
	VISIT DATE: 07/12/2023

NARRATIVE

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However, it was stated that noises were heard coming from the school age closet, but no rats or mice were seen yet. LPAs also observed stains in some of the carpeted areas throughout the facility and one of the restrooms were observed to be dirty (dark rings inside toilets). In addition, while inspecting playground structures and surrounding areas at the facility, multiple holes were visible around all the structures due to gophers. When weather permits, staff confirmed seeing multiple gophers “popping out” when children are outside playing. Additionally, there were concerns expressed regarding children and/or staff possibly being bitten by the rodents, since children are curious and want to chase the gophers. On 07/03/23, as LPAs were leaving the facility, screams were heard coming from the school age classroom and LPA(s) returned to the facility. Staff then pointed to a mouse that came out of the closet and it was running around the classroom. Children were screaming, as staff were redirecting the children to a different classroom. The mouse was caught during the inspection and thrown away.
This evidence was discussed with the administrator, and it was agreed that facility will be professionally sanitized, and a Pest Control/Rodent exterminator company will be hired to eliminate rodents.
It is licensee's responsibility to continuously reassess playground safety, especially when gophers and/or other rodents have been observed by children and staff ,as well as, to offer visual supervision when children are playing inside and outside.

Based on the information obtained and observations conducted while at the facility. It was confirmed that the facility has a presence of rodents and has not taken appropriate measures to keep the center free of pests. Therefore, the preponderance of evidence standard has been met, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, divisions & chapter number are being cited on the attached LIC 9099D.)

Exit interview conducted and report was reviewed with Administrator, Mass Amith. Appeal rights were discussed, and A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC, UPON THEIR REQUEST, FOR THREE YEARS.

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 320-2023
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva	TELEPHONE: (951) 233-5594
LICENSING EVALUATOR SIGNATURE:	DATE: 07/12/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/12/2023

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20230630131941

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: SUNRISE CHILDREN'S CENTER	FACILITY NUMBER: 364844689
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 07/12/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 07/13/2023 Section Cited CCR 101238(a)(1)	1 2 3 4 5 6 7	(a)The childcare center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. (1)The licensee shall take measures to keep the center free of flies, other insects, and rodents.	1 2 3 4 5 6 7	Licensee agrees to provide proof of the date and time of professional cleaning for the whole facility, including a Pest Control/Rodent extermination invoice with an assessment of the rodents’ situation. In addition, a weekly cleaning schedule is required to avoid future incidents from occurring, the schedule shall be maintained and made available to licensing upon request.
	8 9 10 11 12 13 14	This requirement is not met as evidenced by: During the inspection conducted on 07/03/23, multiple mice droppings were observed in the School Age classroom and a mouse was caught during the classroom inspection. In addition, in the playground area, several gopher holes were observed, and staff expressed concerns with children being bitten by the rodents while playing outside. "This is an immediate Health and Safety Risk for the children in care".	8 9 10 11 12 13 14	Pictures of school age closet ( clean)/restroom stall #3 (next to wall) and proof of independent contractor taking care of gopher problem is pending for review for CCLD.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 320-2023
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva	TELEPHONE: (951) 233-5594
LICENSING EVALUATOR SIGNATURE:	DATE: 07/12/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/12/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 5

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/30/2023 and conducted by Evaluator Blanca Ruiz-Silva

COMPLAINT CONTROL NUMBER: 09-CC-20230630131941

FACILITY NAME:	SUNRISE CHILDREN'S CENTER		FACILITY NUMBER:	364844689
ADMINISTRATOR:	AMITH, TUAN		FACILITY TYPE:	840
ADDRESS:	2049 E RIVERSIDE DR		TELEPHONE:	(909) 930-5459
CITY:	ONTARIO	STATE: CA	ZIP CODE:	91761
CAPACITY:	45	CENSUS: 12	DATE:	07/12/2023
		UNANNOUNCED	TIME BEGAN:	01:45 PM
MET WITH:	Tuan & Mass Amith		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

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Facility is disrepair

INVESTIGATION FINDINGS:

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On 07/12/23 at 1:45 p.m., Licensing Program Analyst (LPA) Blanca Ruiz arrived at the facility to discuss and deliver findings of the investigation for the above allegation. A complaint investigation was initiated by LPA Ruiz on 07/03/2023. During today’s inspection, LPA met with Administrator, Mass Amith to provide the findings related to the above allegation, the facility was toured, and census was taken. LPA observed teacher to child ratios, children’s classrooms, and playground equipment.

The following was discussed with administrator:
It was reported the facility’s equipment is in disrepair. On 07/03/23 and 07/12/23, LPA conducted a physical inspection of the facility, inside and out, to verify substantial compliance related to the allegation.

On or about 06/2023, pertinent parties alleged witnessing the furniture at the facility to be “broken and/or wobbly” and in need of repair, due to being unsafe for children.
Please see LIC 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 320-2023
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva	TELEPHONE: (951) 233-5594
LICENSING EVALUATOR SIGNATURE:	DATE: 07/12/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/12/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 4 of 5

Control Number 09-CC-20230630131941

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: SUNRISE CHILDREN'S CENTER	FACILITY NUMBER: 364844689
	VISIT DATE: 07/12/2023

NARRATIVE

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LPA investigated the above allegation and gathered the following information:
During the process of the investigation, interviews were conducted with pertinent parties and random unannounced inspections were conducted at the facility. An inspection of the playground equipment was observed to be safe and clean for daycare children to utilize during business hours. Facility administrator and staff denied all allegations and acknowledged keeping playground equipment, inside and out, in substantial compliance and clean in accordance to department's standards, to serve parents and children in care. Staff at the facility explained that children go out to the playground depending on the weather. However, the facility’s playground is in an open rural area next to a busy intersection with constant debris. Therefore, facility staff was advised and acknowledged that daily assessments of playground equipment is required. During the 07/03/23 inspection, only 1 out of 4 playground structures were found to be wobbly and needed to be tighten. It is unknown if alleged broken furniture was removed prior to inspections conducted by the licensing department.

Based on the information obtained and observations conducted at the facility. There is conflicting information from pertinent parties. Therefore, there is not enough evidence to corroborate or negate the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, allegation is Unsubstantiated at this time.

Exit interview conducted and report was reviewed with Administrator, Mass Amith. Appeal rights were discussed, and A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC, UPON THEIR REQUEST, FOR THREE YEARS.

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 320-2023
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva	TELEPHONE: (951) 233-5594
LICENSING EVALUATOR SIGNATURE:	DATE: 07/12/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/12/2023

LIC9099 (FAS) - (06/04)

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