364845095-5-31-2024-09-CC-GSEA-D64LDP-20240610084013

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364845095
Report Date: 05/31/2024
Date Signed: 05/31/2024 11:13:06 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/27/2024 and conducted by Evaluator Aman Lama

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20240327093940

FACILITY NAME:	GREEN FAMILY CHILD CARE		FACILITY NUMBER:	364845095
ADMINISTRATOR:	BRENDA GREEN		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(626) 587-6270
CITY:	ONTARIO	STATE: CA	ZIP CODE:	91764
CAPACITY:	14	CENSUS: 4	DATE:	05/31/2024
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Leora Green		TIME COMPLETED:	11:20 AM

ALLEGATION(S):

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Child missing in the home due to lack of supervision.

INVESTIGATION FINDINGS:

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On the date and time listed above, Licensing Program Analysts (LPAs) Aman Lama and Raymond Moorehead arrived at the facility to conclude an investigation regarding the above complaint received on 03/27/2024. LPAs were given access to the facility by the licensees assistant, Leora Green. LPAs discussed the purpose of today’s inspection, took census, and toured the facility. LPAs then met with the assistant to further discuss the complaint allegations and to deliver findings.

During the investigation, LPA gathered information and interviewed pertinent parties. LPA investigated the following allegation: Child missing in the home due to lack of supervision.

The following information was collected during the investigation:

SEE 9099C........

Unsubstantiated

Estimated Days of Completion: 30-90

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:	DATE: 05/31/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/31/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20240327093940

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: GREEN FAMILY CHILD CARE	FACILITY NUMBER: 364845095
	VISIT DATE: 05/31/2024

NARRATIVE

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It was alleged that on or about December 22, 2023, a child “was lost in the care” and found in the bathroom about 15 minutes later, “crying [their] eyes out”. Allegedly, the music was so loud, that no one heard the child crying in the bathroom. It was alleged that the child may have been crying before and put in the restroom as punishment, and the music was put up to tune the child out.

During the course of the investigation, LPA made her own observations, collected and reviewed documentation, and interviewed pertinent parties. Children’s interviews indicated that the daycare is a fun place to come to and that the door to the restroom is left open. Other interviews disclosed that there are no locks on the door. Other interviews also indicated that the subject child would turn the lights on and off to the restroom and run away.

During observations, LPA noted that the door handle to the on-limits restroom, near the kitchen does have a lock on it, but can be open from both, the inside and the outside. LPA locked the door from the outside and went into the restroom and closed the door. LPA was able to push the door handle down and get out without any issues. Although the lock on the door moves from vertical to diagonal, it is not a true lock, since the door still opens regardless of which way it is.

Based on information obtained during this investigation and through interviews conducted, the review of pertinent documentation, and after receiving conflicting information, the above allegations are UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred.

An exit interview was conducted with the assistant, Leora Green. Appeal Rights were discussed and issued, and a copy of this report, along with a Notice of Site was provided. Upon receipt of this report, the Notice of Site Visit shall be posted for 30 consecutive days. Failure to maintain posting as required, will result in an immediate $100 civil penalty.

A copy of this report must be made available upon request for the next three years.

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:	DATE: 05/31/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/31/2024

LIC9099 (FAS) - (06/04)

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