364845530-5-18-2023-09-CC-GSEA-CS6QBV-20230525120210

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364845530
Report Date: 05/18/2023
Date Signed: 05/18/2023 02:48:45 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/24/2023 and conducted by Evaluator Patricia Berry

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20230424111921

FACILITY NAME:	TALAVERA FAMILY CHILD CARE		FACILITY NUMBER:	364845530
ADMINISTRATOR:	TALAVERA, ELSA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(909) 330-8734
CITY:	RANCHO CUCUMONGA	STATE: CA	ZIP CODE:	91730
CAPACITY:	14	CENSUS: 8	DATE:	05/18/2023
		UNANNOUNCED	TIME BEGAN:	02:30 PM
MET WITH:	Elsa Talavera		TIME COMPLETED:	03:19 PM

ALLEGATION(S):

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Staff did not allow an authorized representative to enter and inspect the home

INVESTIGATION FINDINGS:

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On 5/18/23 at 2:30 pm, Licensing Program Analyst (LPA) Patricia Berry conducted a subsequent complaint investigation to deliver final findings. LPA met with licensee and was granted access into the home. LPA toured facility and took a census.

Allegation: Staff did not allow an authorized representative to enter and inspect the home. It was alleged, on two separate occasions, an authorized representative was not allowed to enter the home. LPA interviewed all pertinent parties.
Staff stated since COVID regulations were enforced, the daycare has been following those guidelines. Staff stated authorized representatives pick up/drop off at the entrance of the home. Staff stated although the COVID guidelines are not mandated at present time, they wish to still follow those guidelines.

(Cont on 9099C)

Unsubstantiated

Estimated Days of Completion: 0

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4844
LICENSING EVALUATOR NAME: Patricia Berry	TELEPHONE: (951) 782-4952
LICENSING EVALUATOR SIGNATURE:	DATE: 05/18/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20230424111921

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TALAVERA FAMILY CHILD CARE	FACILITY NUMBER: 364845530
	VISIT DATE: 05/18/2023

NARRATIVE

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Staff stated authorized representatives know to text staff when they will be dropping off and picking up. Staff stated authorized representatives are allowed to enter the home if desired and there was a miscommunication and misunderstanding as to whether an authorized representative was allowed to enter the home.

LPA spoke to the licensee regarding the rights of authorized representatives, specifically the right to enter and inspect the facility. Licensee stated they understand.

Based on interviews conducted, there was conflicting information from what was alleged; therefore, the allegation staff did not allow an authorized representative to enter and inspect the home is unsubstantiated.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted with licensee report, appeal rights and notice of site visit issued.

Notice of Site Visit must be posted for 30 days.

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4844
LICENSING EVALUATOR NAME: Patricia Berry	TELEPHONE: (951) 782-4952
LICENSING EVALUATOR SIGNATURE:	DATE: 05/18/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2023

LIC9099 (FAS) - (06/04)

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