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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364846054
Report Date: 02/16/2022
Date Signed: 02/16/2022 04:45:35 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/10/2022 and conducted by Evaluator Destinee Hogue
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20220110122215
FACILITY NAME:REDLANDS CHRISTIAN SCHOOLFACILITY NUMBER:
364846054
ADMINISTRATOR:KIM SMITHFACILITY TYPE:
850
ADDRESS:131 KANSAS STREETTELEPHONE:
(909) 915-4734
CITY:REDLANDSSTATE: CAZIP CODE:
92373
CAPACITY:163CENSUS: 112DATE:
02/16/2022
UNANNOUNCEDTIME BEGAN:
11:25 AM
MET WITH:Director Kim SmithTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Personal Rights-Staff not following COVID-19 mask guidelines.
INVESTIGATION FINDINGS:
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On 02/16/2022, Licensing Program Analyst (LPA) Destinee Hogue arrived at the facility to conduct an unannounced inspection regarding a complaint made to the Department. On 01/13/2022, a 10-day inspection was initiated by LPA Hogue and LPA Blanca Ruiz-Silva. During today’s inspection, LPA took census, toured facility, reviewed records, conducted facility observations, and interviewed pertinent parties. LPA Hogue discussed the purpose of today's inspection with Director Kim Smith.

The following was alleged: Personal Rights-Staff not following COVID-19 mask guidelines.

LPA Hogue investigated the above allegation and gathered the following information: It is reported, that on more than one occasion, facility staff are not encouraging preschool children to wear face mask/facial coverings, and staff and children have been observed not wearing face mask/facial coverings at the facility.

While touring the facility, LPA observed staff in classrooms 342-352 wearing face mask/face coverings.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Kimberly WilliamsTELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Destinee HogueTELEPHONE: (951) 218-5196
LICENSING EVALUATOR SIGNATURE:

DATE: 02/16/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/16/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20220110122215
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: REDLANDS CHRISTIAN SCHOOL
FACILITY NUMBER: 364846054
VISIT DATE: 02/16/2022
NARRATIVE
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During observations, LPA Hogue observed 74 out of 112 children in classrooms 342-352 wearing a face mask/face coverings, 13 out of 112 children were observed without a face mask/face covering and 25 out of 112 children had a face mask on, but did not have the face mask covering their mouth and nose. LPA Hogue observed staff members present in the classrooms encouraging child(ren) to pull up their face mask/face covering. During observations, LPA Hogue observed children's authorized representatives wearing face mask/face coverings and other children's authorized representatives were observed not wearing face mask/face coverings.

LPA Hogue interviewed pertinent parties and it was disclosed that staff members encourage children to wear a face mask/face covering throughout the day and if a child refuses to wear a face mask, then staff members will not force a child(ren) to wear a face mask/face covering. According to interviews and records reviewed, some children have a waiver on file to opt out of wearing a face mask/face covering; however, per Director the Elementary School allows parents to sign a waiver if he/she does not want their child(ren) to wear a face mask/face covering and per written statement from Director the mask waiver does not apply to the preschool program and the preschool program does not promote a mask waiver. LPA Hogue reviewed facility records and based on records reviewed there was no face mask/face covering waiver on file.

Per Director, staff members are required to wear face mask/face coverings throughout the day and children are encouraged to wear face mask/face coverings; however, staff members do not force a child(ren) to wear a face mask. Per Director, each classroom has extra face mask/face coverings available at the classroom entrance, in the event a child(ren) does not have a face mask/face covering at drop off.

Based on the information obtained during this investigation, there is conflicting information on whether or not the facility is not following COVID-19 mask guidelines. Therefore, it has been determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

During this inspection, LPA provided Director Smith with a copy of Provider Information Notice (PIN) 21-29-CCP-Face Covering Requirements and Guidance for Child Care Providers…; CDPH-Guidance for the Use of Face Mask (updated 02/07/2022); CDPH-Guidance for Child Care Providers and Programs (released 06/29/2021); and CDPH-Guidance for local...Isolation and Quarantine of the...Public (released 01/08/2022)
Exit interview conducted and report was reviewed with the Director.
SUPERVISOR'S NAME: Kimberly WilliamsTELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Destinee HogueTELEPHONE: (951) 218-5196
LICENSING EVALUATOR SIGNATURE:

DATE: 02/16/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/16/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2