370800634-11-16-2021-20-CC-CGRY-C92UR4-20211123144806

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 370800634
Report Date: 11/16/2021
Date Signed: 11/16/2021 12:19:31 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/27/2021 and conducted by Evaluator Marie Hernandez

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20210927171016

FACILITY NAME:	LA MESA UNITED METHODIST CHILDREN'S CENTER		FACILITY NUMBER:	370800634
ADMINISTRATOR:	MCKINNEY, ROBIN		FACILITY TYPE:	850
ADDRESS:	4690 PALM AVENUE		TELEPHONE:	(619) 466-8407
CITY:	LA MESA	STATE: CA	ZIP CODE:	91941
CAPACITY:	87	CENSUS: 54	DATE:	11/16/2021
		UNANNOUNCED	TIME BEGAN:	11:00 AM
MET WITH:	Amy Fagan, Facility Director		TIME COMPLETED:	12:20 PM

ALLEGATION(S):

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Facility did not follow day care child's admission agreement.
Children are forced to nap.

INVESTIGATION FINDINGS:

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On November 16, 2021, at 11:00 AM, Licensing Program Analyst (LPA), Marie Hernandez conducted an unannounced complaint investigation inspection to deliver the complaint findings for the above allegations. LPA met with the Facility Director, Amy Fagan. Present are fifty four children with thirteen staff.

Through the course of the complaint investigation, LPA conducted several confidential interviews with the Facility Directors, seven staff, fifteen day care children, thirteen day-care parents and other entities. During the initial complaint investigation on 10/05/2021, LPA conducted an inspection of the facility, conducted several confidential interviews, reviewed records, and obtained pertinent information. The Department received a complaint alleging that the facility did not follow day care child's admission agreement, and that the children are forced to nap. The Director and staff denied the allegations. The Director and staff stated the children are not forced to nap and that they did not violate a child’s admission agreement. However, due to conflicting information obtained, it is unclear whether or not the facility followed the child’s admission agreement or forced the children to nap.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Cynthia Gray	TELEPHONE: (619) 767-2258
LICENSING EVALUATOR NAME: Marie Hernandez	TELEPHONE: (619) 767-2224
LICENSING EVALUATOR SIGNATURE:	DATE: 11/16/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20210927171016

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: LA MESA UNITED METHODIST CHILDREN'S CENTER	FACILITY NUMBER: 370800634
	VISIT DATE: 11/16/2021

NARRATIVE

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Several children stated they are not forced to nap and several parents stated they do not have any issues or concerns with the staff or the facility.

Based on the interviews and information obtained, there was conflicting evidence to corroborate the allegations that the “Facility did not follow day care child's admission agreement”, and the “Children are forced to nap”, therefore the allegations are found to be UNSUBSTANTIATED meaning that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

LPA Marie Hernandez explained the complaint investigation report and the appeal rights to the Facility Director, Amy Fagan. The Director was provided a copy of the report, Notice of Site Visit, and the appeal rights. LPA observed the notice of site visit being posted at the facility.

SUPERVISOR'S NAME: Cynthia Gray	TELEPHONE: (619) 767-2258
LICENSING EVALUATOR NAME: Marie Hernandez	TELEPHONE: (619) 767-2224
LICENSING EVALUATOR SIGNATURE:	DATE: 11/16/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2021

LIC9099 (FAS) - (06/04)

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