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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 370800939
Report Date: 01/08/2025
Date Signed: 02/05/2025 03:15:46 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/28/2024 and conducted by Evaluator Dana Stevens
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20241028122040
FACILITY NAME:CHARLEY BROWN CHILDREN'S CENTERFACILITY NUMBER:
370800939
ADMINISTRATOR:ELIZABETH CORTESEFACILITY TYPE:
850
ADDRESS:5921 JACKSON DRIVETELEPHONE:
(619) 463-5126
CITY:LA MESASTATE: CAZIP CODE:
91942
CAPACITY:94CENSUS: 61DATE:
01/08/2025
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Elizabeth CorteseTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Facility staff do not ensure age appropriate food is provided to children
INVESTIGATION FINDINGS:
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 ***This is an amended version of original report dated 01/08/2025***
On 01/08/2025, Licensing Program Analyst (LPA) Dana Stevens conducted an unannounced complaint inspection to deliver findings for the above allegation. LPA met with Director Elizabeth Cortese and informed her of the reason for the visit. There were 61 children present with 17 staff members.

During the investigation LPA conducted three unannounced inspections of the facility, interviewed Director, teachers, daycare children, daycare parents, and reviewed facility records. Based on Information obtained in interviews and LPA observation, toddlers were served hot dogs cut in half, which is a potential choking hazard, thus this allegation is deemed Substantiated.

Deficiencies cited on the attached LIC 9099D

The Notice of Site Visit (LIC 9213) is to be posted for thirty (30) days. An exit interview was conducted. Licensee Rights (LIC 9098 01/16) along with a copy of this report was provided to staff; their signature on this form confirms receipt of these rights.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Dana Stevens
LICENSING EVALUATOR SIGNATURE:

DATE: 02/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 20-CC-20241028122040
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: CHARLEY BROWN CHILDREN'S CENTER
FACILITY NUMBER: 370800939
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/08/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/10/2025
Section Cited
CCR
101227(a)(1)
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**This is an amended version of report dated 01/08/2025**101227(a)(1) Food Services In child care centers providing meals to children, the following shall apply:...All food shall be selected, stored, prepared and served in a safe and healthful manner...This requirement was not met as evidence by:

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Director was provided with the choking hazard food flyer published by the center for disease control (CDC) and prevention. Director stated that effective immediately the facility will cut hot dogs lengthwise as well as in half as reccomended by CDC guidelines.
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 Per interviews conducted and LPA observation, the facility serves toddlers hot dogs cut in half which is a choking hazard, This poses a potential health and safety risk to children in care.
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Director will provide written plan of correction to LPA within 30 days.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Dana Stevens
LICENSING EVALUATOR SIGNATURE:

DATE: 02/05/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/28/2024 and conducted by Evaluator Dana Stevens
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20241028122040

FACILITY NAME:CHARLEY BROWN CHILDREN'S CENTERFACILITY NUMBER:
370800939
ADMINISTRATOR:ELIZABETH CORTESEFACILITY TYPE:
850
ADDRESS:5921 JACKSON DRIVETELEPHONE:
(619) 463-5126
CITY:LA MESASTATE: CAZIP CODE:
91942
CAPACITY:94CENSUS: 61DATE:
01/08/2025
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Elizabeth CorteseTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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9
Facility staff are operating out of ratio
Licensee allows unqualified staff to provide supervision at facility
Facility staff are not cleaning classrooms rugs regularly
Licensee does not provide proper training to staff
Facility staff disrupt children's napping period by forcing them to wake
Facility staff do not ensure food is free from mold
Facility staff do not ensure toys are age appropriate for children in care
INVESTIGATION FINDINGS:
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***This is an amended version of original report dated 01/08/2025**
On 01/08/2025, Licensing Program Analyst (LPA) Dana Stevens conducted an unannounced complaint inspection to deliver findings for the above allegations. LPA met with Director Elizabeth Cortese and informed her of the reason for the visit. There were 61 children present with 17 staff members.

During the investigation LPA conducted three unannounced inspections of the facility, interviewed Director, teachers, daycare children, daycare parents, and reviewed facility records. Information obtained during inspections, interviews and review of facility records did not provide statements or evidence to support the above allegations, thus the allegations are deemed Unsubstantiated. A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

No deficiencies cited. The Notice of Site Visit (LIC 9213) is to be posted for thirty (30) days. An exit interview was conducted. Licensee Rights (LIC 9098 01/16) along with a copy of this report was provided to staff; their signature on this form confirms receipt of these rights.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Dana Stevens
LICENSING EVALUATOR SIGNATURE:

DATE: 02/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 3