370800939-5-8-2025-20-CC-TVUU-DHA3YA-20250602183935

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 370800939
Report Date: 05/08/2025
Date Signed: 05/08/2025 02:49:20 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/06/2025 and conducted by Evaluator Dana Stevens

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20250306115513

FACILITY NAME:	CHARLEY BROWN CHILDREN'S CENTER		FACILITY NUMBER:	370800939
ADMINISTRATOR:	ELIZABETH CORTESE		FACILITY TYPE:	850
ADDRESS:	5921 JACKSON DRIVE		TELEPHONE:	(619) 463-5126
CITY:	LA MESA	STATE: CA	ZIP CODE:	91942
CAPACITY:	94	CENSUS: 65	DATE:	05/08/2025
		UNANNOUNCED	TIME BEGAN:	01:40 PM
MET WITH:	Elizabeth Cortese		TIME COMPLETED:	02:15 PM

ALLEGATION(S):

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Staff did not ensure they were not out of ratio.
Staff left day care child in soiled diaper for extended period of time.

INVESTIGATION FINDINGS:

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On 05/08/2025, Licensing Program Analyst (LPA) Dana Stevens conducted an unannounced complaint inspection to deliver findings for above allegations. LPA met with Director Elizabeth Cortese. Director accompanied LPA Stevens on a tour of the inside and outside of facility. There were 65 children present 11 with staff members.

During the investigation LPA conducted two unannounced complaint inspections, interviewed Director, Assistant Director, staff, daycare parents and reviewed facility records. Based on information obtained in interviews and record review there were no statements or evidence to support the allegations, thus the allegations are deemed Unsubstantiated.

Exit interview conducted and copy of this report and appeal rights provided to Director. Notice of site visit must be posted for 30 days.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Dana Stevens
LICENSING EVALUATOR SIGNATURE:	DATE: 05/08/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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