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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 370800939
Report Date: 10/02/2025
Date Signed: 10/02/2025 11:27:43 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/16/2025 and conducted by Evaluator Dana Stevens
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250716143057
FACILITY NAME:CHARLEY BROWN CHILDREN'S CENTERFACILITY NUMBER:
370800939
ADMINISTRATOR:ELIZABETH CORTESEFACILITY TYPE:
850
ADDRESS:5921 JACKSON DRIVETELEPHONE:
(619) 463-5126
CITY:LA MESASTATE: CAZIP CODE:
91942
CAPACITY:94CENSUS: 49DATE:
10/02/2025
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Elizabeth CorteseTIME COMPLETED:
11:45 PM
ALLEGATION(S):
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Staff do not keep the facility free from mold
Staff are not keeping the facility free of pests
Staff are not following proper classroom sanitation procedures
INVESTIGATION FINDINGS:
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On 10/02/2025 Licensing Program Analyst (LPA) Dana Stevens conducted an unannounced complaint inspection to deliver findings for the above allegations. LPA met with Director Elizabeth Cortese and informed her of the reason for the visit. There were 49 children present with 19 staff members.

During the course of the investigation LPA conducted three unannounced inspections, interviewed Director, Preschool staff, preschool children, daycare parents and a witness, and reviewed facility records.

During interview Director denied all allegations and provided documentation of contracted sanitation services provided daily and weekly, as well as pest control servies provided monthly at the facility. During inspections LPA inspected the entire facility and did not observe any signs or indications of mold, nor any signs of rodents. Interviews with staff, children, parents and witnesses also did not provide any evidence to support the allegations.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Dana Stevens
LICENSING EVALUATOR SIGNATURE:

DATE: 10/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20250716143057
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: CHARLEY BROWN CHILDREN'S CENTER
FACILITY NUMBER: 370800939
VISIT DATE: 10/02/2025
NARRATIVE
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Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are found unsubstantiated.

Exit interview conducted and copy of this report and appeal rights provided to Director, Elizabeth Cortese. Notice of site visit must be posted for thirty days.
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Dana Stevens
LICENSING EVALUATOR SIGNATURE:

DATE: 10/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2