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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 372000455
Report Date: 09/22/2021
Date Signed: 09/22/2021 01:35:00 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/06/2021 and conducted by Evaluator Samantha Clenista
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20210706111247
FACILITY NAME:PILGRIM DAY CARE CENTERFACILITY NUMBER:
372000455
ADMINISTRATOR:JENNIFER GOINSFACILITY TYPE:
850
ADDRESS:2020 CHESTNUT AVENUETELEPHONE:
(760) 729-4464
CITY:CARLSBADSTATE: CAZIP CODE:
92008
CAPACITY:110CENSUS: 27DATE:
09/22/2021
UNANNOUNCEDTIME BEGAN:
01:10 PM
MET WITH:Colleen O'ConnorTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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- The child care center director is not on the premises during the hours the center is in operation.
- Children are left without the supervision of a teacher.
- The child care center is not clean, safe, or sanitary at all times to ensure the safety and well-being of children.
INVESTIGATION FINDINGS:
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On 09/22/2021 at 1:10pm, Licensing Program Analyst (LPA) Samantha Clenista completed an unannounced inspection for the purpose of delivering the finding for the above allegations. Upon arrival, LPA met with Assistant Director, Colleen O'Connor, and proceeded to tour the facility. LPA observed a total of 27 children with a total of 3 staff members. Children were observed napping/laying quietly on their cots. During the course of the investigation, LPA conducted interviews with several staff and day care parents. Through interviews, it was confirmed that the assigned Center Director is Jennifer Goins, however, she is working a hybrid schedule due to COVID-19 reasons. Ms. Goins stated she will provide the department a director's packet for Ms. O'Connor to become a Co-Director so that either one of them will be on site majority of the time the facility is open. Parents that were interviewed did not have any concern relating to the above allegations. LPA received conflicting information throughout the investigation regarding the above allegations. Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, there for the allegations are unsubstantiated. See 9099-C for continuation...
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Monica CuddyTELEPHONE: (619) 767-2249
LICENSING EVALUATOR NAME: Samantha ClenistaTELEPHONE: (619) 818-6740
LICENSING EVALUATOR SIGNATURE:

DATE: 09/22/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20210706111247
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: PILGRIM DAY CARE CENTER
FACILITY NUMBER: 372000455
VISIT DATE: 09/22/2021
NARRATIVE
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An exit interview was conducted with Ms. O'Connor and was provided and reviewed a copy of appeal rights (LIC 9058 01/16) and her signature on this form acknowledges receipt of these rights. No deficiencies observed in the areas inspected during today's visit. NOTICE OF SITE VISIT IS TO BE POSTED FOR 30 DAYS. LPA observed Ms. O'Connor post notice of site visit.
SUPERVISOR'S NAME: Monica CuddyTELEPHONE: (619) 767-2249
LICENSING EVALUATOR NAME: Samantha ClenistaTELEPHONE: (619) 818-6740
LICENSING EVALUATOR SIGNATURE:

DATE: 09/22/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 2