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13 | Licensing Program Analyst (LPA) Jeanette Sanchez made an unannounced follow up complaint investigation visit to address the above allegations. LPA met with Director Heather Murphy, for an interview and to discuss complaint allegations.
During this visit, LPA took census and toured the facility. Children were interviewed. Staff and Director were interviewed on previous occasions. Records were previously reviewed.
This agency has investigated the complaints alleging that facility staff spoke inappropriately in the presence of a child and facility staff handled child in a rough manner. Based on observations of classrooms and interviews with children and staff, allegations could not be corroborated. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.
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