376600310-12-12-2023-20-CC-TVUU-CYVSZT-20231226131941

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376600310
Report Date: 12/12/2023
Date Signed: 12/12/2023 11:18:07 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/03/2023 and conducted by Evaluator Gloria Gonzalez

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20231103114127

FACILITY NAME:	KINDERCARE ROTHGARD - PRESCHOOL		FACILITY NUMBER:	376600310
ADMINISTRATOR:	CELIA CARRIZOSA		FACILITY TYPE:	850
ADDRESS:	10130 ROTHGARD ROAD		TELEPHONE:	(619) 670-6566
CITY:	SPRING VALLEY	STATE: CA	ZIP CODE:	91977
CAPACITY:	106	CENSUS: 19	DATE:	12/12/2023
		UNANNOUNCED	TIME BEGAN:	07:00 AM
MET WITH:	Liliana Redondo		TIME COMPLETED:	11:45 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff are operating out of ratio

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On December 12, 2023 at 7:00 am, Licensing Program Analyst, (LPA), Gloria Gonzalez conducted a complaint inspection and met with Assistant Director, Liliana Arredondo regarding the above allegation. At about 9:15 AM Director, Celia Carrizosa arrived and continued the inspection. There were nineteen (19) daycare children and two (2) staff members at the start time of this inspection. On this date and time the classrooms were within ratio.

Classroom-Preschool Discovery-2 year olds-7 daycare children and 1 staff member
Classroom-Pre-K-12 daycare children and 1 staff member.

LPA conducted interviews with the Director, Assistant Director, staff members, daycare parents, and daycare children. Director admits the facility was out of ratio and did not comply with the 1 to 12 ratio on 11/3/23 and on other days but did not recall exact dates.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Tulam Vu	TELEPHONE: (619) 767-2212
LICENSING EVALUATOR NAME: Gloria Gonzalez	TELEPHONE: (619) 767-2238
LICENSING EVALUATOR SIGNATURE:	DATE: 12/12/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 20-CC-20231103114127

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE ROTHGARD - PRESCHOOL	FACILITY NUMBER: 376600310
	VISIT DATE: 12/12/2023

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Based on Directors own admission, staff interviews conducted and records reviewed of child supervision records, staff time cards and children sign in/sign out sheets, it was confirmed that facility was out of ratio 5 out of 13 days from 10/23/23 to 11/8/23 with up to 1 teacher supervising up to 19 children and the Discovery Classroom was out of ratio on 11/3/23. The preponderance of evidence standard has been met that the facility is operating out of ratio, therefore the allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, is being cited one (1) Type A deficiency on the attached LIC 9099D.

LPA informed Director, Celia Carrizosa, that this report dated 12/12/23 documents one (1) Type A citation on the attached LIC809-D, which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care. Also, LPA informed licensee to provide a copy of this licensing report dated 12/12/23 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC9224), or other written statement, must be placed in the child's file for verification.

A copy of this report and appeal rights (LIC 9058) was provided to Licensee. LPA observed Licensee post LIC9213 – Notice of Site Visit and Licensee was advised this notice is to be posted for 30 days from today’s date. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

An exit interview was conducted with Director, Celia Carrizosa.

SUPERVISOR'S NAME: Tulam Vu	TELEPHONE: (619) 767-2212
LICENSING EVALUATOR NAME: Gloria Gonzalez	TELEPHONE: (619) 767-2238
LICENSING EVALUATOR SIGNATURE:	DATE: 12/12/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 20-CC-20231103114127

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE ROTHGARD - PRESCHOOL	FACILITY NUMBER: 376600310
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 12/12/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 12/13/2023 Section Cited CCR 101216.3(a)	1 2 3 4 5 6 7	101216.3(a) Teacher-Child Ratio There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance... This has not been met as evidenced by:	1 2 3 4 5 6 7	Director states facility moved teachers around to have a five minute cushion so they can be available if needed. Director states the assistant Director or Director step in if needed. Director states she is in the process of hiring another teacher that will start 1/8/23. Director states the facility will send the department a written statement of the understanding of this regulation, updated LIC500, and a plan of correction by 12/13/23.
	8 9 10 11 12 13 14	Based on Directors own admission, interviews conducted and records reviewed, the facillity did not comply with the section cited above by having one teacher supervising more than 12 children from 10/23/23 to 11/8/23, which poses an immediate Health, Safety, and Personal Rights risk to persons in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Tulam Vu	TELEPHONE: (619) 767-2212
LICENSING EVALUATOR NAME: Gloria Gonzalez	TELEPHONE: (619) 767-2238
LICENSING EVALUATOR SIGNATURE:	DATE: 12/12/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2023

LIC9099 (FAS) - (06/04)

Page: 3 of 3