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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600311
Report Date: 07/02/2025
Date Signed: 07/02/2025 04:42:45 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/05/2025 and conducted by Evaluator Vicky Williamson
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250505081439
FACILITY NAME:KINDERCARE ROTHGARD - INFANTFACILITY NUMBER:
376600311
ADMINISTRATOR:CELIA CARRIZOSAFACILITY TYPE:
830
ADDRESS:10130 ROTHGARD ROADTELEPHONE:
(619) 670-6566
CITY:SPRING VALLEYSTATE: CAZIP CODE:
91977
CAPACITY:23CENSUS: 8DATE:
07/02/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Liliana Arredondo and Celia CarrizosaTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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Infant sustained unexplained injury while in care
INVESTIGATION FINDINGS:
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On 7/2/2025 at 9:30am, Licensing Program Analyst (LPA) Vicky Williamson conducted an unannounced complaint inspection for the purpose of delivering findings regarding the above allegation. LPA met with Assistant Director, Liliana Arredondo. LPA accompanied by Assistant Director toured the facility. There were 24 infants present with five (5) teachers and one (1) assistant. At 10:15am, Facility Representative, Celia Carrizosa arrived to the facility.

During the course of the investigation, interviews were conducted with Facility Representative, staff members, daycare parents and an outside agency. Interviews were attempted with daycare children, including daycare child in question; however due to age and limited speech, interviews were not successful. Facility roster, facility sign in/sign out sheets, incident reports and medical documentation were reviewed and obtained. Staff and children files were also reviewed.

See LIC 9099C Continuation...
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20250505081439
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE ROTHGARD - INFANT
FACILITY NUMBER: 376600311
VISIT DATE: 07/02/2025
NARRATIVE
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It was alleged that an infant sustained unexplained injury while in care. Facility Representative and staff denied the allegation. The Facility Representative and staff stated that incident reports are provided to daycare parents for injuries and incidents that occur at the facility; and that are observed by staff. Facility Representative and staff acknowledged that they observed daycare child in question had what they considered a medical concern; however it was not related to an injury or an incident. Facility Representative and staff stated that the authorized representative of the daycare child in question was contacted immediately and the child was picked up from the facility.

Based on interviews conducted and review of medical documentation, there were no disclosures that collaborated that an infant sustained unexplained injury while in care. Due to conflicting interview statements the allegation is found to be unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

No deficiencies cited. A Notice of Site Visit (LIC 9213) was given to Facility Representative, Celia Carrizosa and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Appeal Rights (LIC 9058) were provided. An exit interview conducted, and report was reviewed with Facility Representative, Celia Carrizosa.
SUPERVISOR'S NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2