376600311-2-5-2020-20-CC-JCAO-BM7TL7-20200227134901

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376600311
Report Date: 02/05/2020
Date Signed: 02/05/2020 05:53:46 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/11/2019 and conducted by Evaluator Vicky Williamson

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20191211144639

FACILITY NAME:	KINDERCARE ROTHGARD - INFANT		FACILITY NUMBER:	376600311
ADMINISTRATOR:	ELLE JACKSON		FACILITY TYPE:	830
ADDRESS:	10130 ROTHGARD ROAD		TELEPHONE:	(619) 670-6566
CITY:	SPRING VALLEY	STATE: CA	ZIP CODE:	91977
CAPACITY:	23	CENSUS: 12	DATE:	02/05/2020
		UNANNOUNCED	TIME BEGAN:	03:46 PM
MET WITH:	Celia Carrizosa		TIME COMPLETED:	04:50 PM

ALLEGATION(S):

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Infant personal services – Staff not meeting day care children’s needs.
Infant Care Center Napping Equipment -Staff not using appropriate napping methods.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Vicky Williamson conducted an unannounced complaint inspection for the purpose of delivering complaint findings in regards to the above allegations. LPA met with Director, Celia Carrizosa. There were 12 infants with 3 staff members. It was alleged that facility staff failed to meet the needs of daycare children, staff not using appropriate napping methods. Interviews were conducted with previous Director Ellie Jackson, facility staff and several daycare parents. Children were unable to be interviewed due to being non-verbal. Information received indicated that children have been observed with snotty noses, dirty faces, child #1 was left in a diaper full of feces and staff allowing children to cry doing nap time without being comforted. A total of 7 staff members denied the allegations. Facility staff interviewed stated that the noses and faces of daycare children are continuously wiped and kept clean throughout the day. Staff stated that wipes and tissue are kept in every classroom and on the playground.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Joe Carrasco	TELEPHONE: (619) 767-2243
LICENSING EVALUATOR NAME: Vicky Williamson	TELEPHONE: (619) 767-2214
LICENSING EVALUATOR SIGNATURE:	DATE: 02/05/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20191211144639

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE ROTHGARD - INFANT	FACILITY NUMBER: 376600311
	VISIT DATE: 02/05/2020

NARRATIVE

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A few staff stated that after lunch dried food has been observed on the faces of children; however, state that the children’s hands and faces are cleaned after lunch and prior to laying down for nap. The same staff stated that diapers are changed every hour or as needed and prior to the child’s departure from the facility unless otherwise instructed by the daycare parents not to change the child’s diaper. A total of 6 facility staff denied the allegation and stated that children are never left in soiled diapers. Staff #1 stated that on one occasion staff #2 left a daycare child in a soiled diaper upon the return of her 10- minute break; however, was unable to provide LPA with a specific date. Staff #2 denied leaving a daycare child in a soiled diaper while staff #1 was on break. Staff #2 states that she always checks the diapers of daycare children when relieving any staff members for breaks throughout the day. Five staff interviewed stated that children are never left crying without acknowledgement from staff and the child being soothed and comforted. Staff #3 states that she has heard children crying during nap time, however states that she is unable to determine if the staff members are soothing the child or not, due to being in a different classroom.

Information received indicated that child #1 was left on a cot without a sheet. Staff interviewed denied the allegation and stated that sometimes the sheets tend to slip off of the cribs and cots but that they are immediately fitted by on the mattress of the crib or the cot. Daycare parents interviewed expressed no concerns regarding the allegations. Based on evidenced gathered from information received and interviews conducted there is no collaborating evidence to provide proof that the alleged allegations occurred. Due to conflicting statements obtained during the course of the investigation, the above allegations are found to be unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

No deficiencies cited during today’s inspection. Director was provided the appeal rights (LIC9058 01/16) and their signature on this form acknowledges receipt of these rights. Provided Notice of Site Visit. LPA observed Director post Notice of Site Visit.

SUPERVISOR'S NAME: Joe Carrasco	TELEPHONE: (619) 767-2243
LICENSING EVALUATOR NAME: Vicky Williamson	TELEPHONE: (619) 767-2214
LICENSING EVALUATOR SIGNATURE:	DATE: 02/26/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2020

LIC9099 (FAS) - (06/04)

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