376600318-10-16-2023-51-CC-TDAL-CXC2KX-20231106162837

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376600318
Report Date: 10/16/2023
Date Signed: 10/16/2023 12:40:47 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/14/2023 and conducted by Evaluator Grace Curtis

COMPLAINT CONTROL NUMBER: 51-CC-20230814105421

FACILITY NAME:	KINDERCARE CUYAMACA CENTER		FACILITY NUMBER:	376600318
ADMINISTRATOR:	MONICA COLLINS		FACILITY TYPE:	850
ADDRESS:	9735 CUYAMACA STREET		TELEPHONE:	(619) 562-3423
CITY:	SANTEE	STATE: CA	ZIP CODE:	92071
CAPACITY:	96	CENSUS: 34	DATE:	10/16/2023
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Monica Collins		TIME COMPLETED:	10:59 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Facility is operating out of ratio

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On October 16, 2023 at 9:30 a.m. Licensing Program Analyst (LPA) Leilani Curtis conducted an unannounced inspection to obtain additional information in regards to the above allegation. Upon arrival LPA met with Assistant Director Ana Pacheco and proceeded to tour the facility. There were 34 children present. At approximately 8:10 a.m. LPA observed 13 children with one staff member in the two year old classroom. The classroom was out of ratio. LPA conducted interviews with facility staff who also state that the facility has been out of ratio in the morning on several occasions, including 10/10/23 when classroom Preschool B (2/3 year olds) was out of ratio.

Based on observation and staff interviews the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED, California Code of Regulations, Title 22, 101216.3(a) is being cited on the attached LIC 9099D.

An exit interview was conducted with Director Monica Collins. A Notice of Site Visit (LIC9213) and Appeal Rights (LIC9058) were provided to the director and her signature on this form acknowledges receipt of these rights. LPA observed Notice of Site Visit being posted. Notice of Site visit must remain posted at the facility for 30 days.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Tashima Daniel	TELEPHONE: (619) 767-2242
LICENSING EVALUATOR NAME: Grace Curtis	TELEPHONE: (619) 767-2235
LICENSING EVALUATOR SIGNATURE:	DATE: 10/16/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 51-CC-20230814105421

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE CUYAMACA CENTER	FACILITY NUMBER: 376600318
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 10/16/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 10/23/2023 Section Cited CCR 101216.3(a)	1 2 3 4 5 6 7	101216.3 Teacher-Child Ratio: (a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance...This requirement was not met as evidenced by:	1 2 3 4 5 6 7	The director states that she will send LPA a signed and dated written plan detailing how she will ensure that a staff member will not be alone with more than 12 children at any time. The director will send LPA the plan via email by 10/23/23.
	8 9 10 11 12 13 14	Based on LPA observation and staff interviews facility classrooms have been out of ratio on several occasions including 10/10/23 & 10/16/23. This poses a potential health, safey or personal rights risk to the children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Tashima Daniel	TELEPHONE: (619) 767-2242
LICENSING EVALUATOR NAME: Grace Curtis	TELEPHONE: (619) 767-2235
LICENSING EVALUATOR SIGNATURE:	DATE: 10/16/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 3