376600318-5-21-2024-51-CC-TDAL-D72KY3-20240710081826

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376600318
Report Date: 05/21/2024
Date Signed: 05/21/2024 05:26:02 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/07/2024 and conducted by Evaluator Keturah Lane

PUBLIC

COMPLAINT CONTROL NUMBER: 51-CC-20240507152430

FACILITY NAME:	KINDERCARE CUYAMACA CENTER		FACILITY NUMBER:	376600318
ADMINISTRATOR:	MONICA COLLINS		FACILITY TYPE:	850
ADDRESS:	9735 CUYAMACA STREET		TELEPHONE:	(619) 562-3423
CITY:	SANTEE	STATE: CA	ZIP CODE:	92071
CAPACITY:	96	CENSUS: 69	DATE:	05/21/2024
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Monica Collins and Anna Pacheco		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Class operating out of ratio

INVESTIGATION FINDINGS:

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On 5/21/24 at 2:00 PM, Licensing Program Analyst (LPA) Keturah Lane conducted an unannounced complaint visit for the complaint received on 5/7/24 for the purpose of delivering findings on the above referenced allegation. Upon arrival, LPA was greeted by Director Monica Collins and toured the classrooms which was during naptime. At this time, LPA observed 69 children in 4 classrooms with 5 staff members. Classrooms were within ratio during naptime and additional teachers arrived in the classrooms as children were waking up.

It was alleged that the classrooms were operating out of ratio during naptime. Based upon LPA's observations at the 10-day visit on 5/14/24 and a second visit on 5/21/24, it was observed that children were on their mats during naptime and classrooms were within ratios at both visits. (continued on LIC9099-C...)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Tashima Daniel	TELEPHONE: (619) 767-2242
LICENSING EVALUATOR NAME: Keturah Lane	TELEPHONE: (619) 629-8435
LICENSING EVALUATOR SIGNATURE:	DATE: 05/21/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 51-CC-20240507152430

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE CUYAMACA CENTER	FACILITY NUMBER: 376600318
	VISIT DATE: 05/21/2024

NARRATIVE

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Based upon interviews with reporting party, staff members and children, it was determined that 6 out of 7 staff members stated that the classrooms are within ratio during naptime and the children stay on their mats during this time, unless they need to use the bathroom and do so one at a time, unless it is an emergency. 6 out of 7 staff members stated that when this happens they can call for assistance from the office using walkie-talkies and assistance comes quickly within a few minutes.

Children interviewed stated that their friends sleep during nap time, and that a teacher is present during nap time. Based upon this information, it was determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, therefore the allegation has been found to be UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with assistant director Anna Pacheco. Notice of site visit was provided and must be posted for 30 days.

SUPERVISOR'S NAME: Tashima Daniel	TELEPHONE: (619) 767-2242
LICENSING EVALUATOR NAME: Keturah Lane	TELEPHONE: (619) 629-8435
LICENSING EVALUATOR SIGNATURE:	DATE: 05/21/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2024

LIC9099 (FAS) - (06/04)

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