376600318-11-3-2023-51-CC-TDAL-CXC2YD-20231106164833

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376600318
Report Date: 11/03/2023
Date Signed: 11/03/2023 12:41:14 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/22/2023 and conducted by Evaluator Grace Curtis

COMPLAINT CONTROL NUMBER: 51-CC-20230822160802

FACILITY NAME:	KINDERCARE CUYAMACA CENTER		FACILITY NUMBER:	376600318
ADMINISTRATOR:	MONICA COLLINS		FACILITY TYPE:	850
ADDRESS:	9735 CUYAMACA STREET		TELEPHONE:	(619) 562-3423
CITY:	SANTEE	STATE: CA	ZIP CODE:	92071
CAPACITY:	96	CENSUS: 41	DATE:	11/03/2023
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Monica Collins		TIME COMPLETED:	10:29 AM

ALLEGATION(S):

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Staff does not provide food service in a timely manner.
Staff did not properly assist day care children with toileting needs.
Staff are not following the admission agreement by charging authorized representative for diaper supplies.

INVESTIGATION FINDINGS:

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On November 3, 2023 at 9:30 a.m. Licensing Program Analyst (LPA) Leilani Curtis conducted an unannounced inspection to deliver the findings on the complaint allegations referenced above. Upon arrival LPA met with Assistant Director Ana Pacheco and proceeded to tour the facility. There were 41 children present with 8 staff members. Appropriate ratio/capacity was observed.

The initial complaint investigation was conducted by LPA Lott on 08/30/2023. Throughout the course of investigation, interviews were conducted with several employees and several parents. Facility records were obtained and reviewed. The information obtained from interviews and facility records were contradictory to the allegations. Based on this information, the allegations are determined to be unsubstantiated which means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged incidents or violations occurred at the facility. No deficiencies are cited.

An exit interview was conducted with Director Monica Collins and appeal rights (LIC 9058) were discussed. A copy of this report as well as a copy of the appeal rights were given to Ms. Collins. LIC 9213 NOTICE OF SITE VISIT FORM IS REQUIRED TO BE POSTED FOR 30 DAYS. LPA observed the director post Notice of Site Visit.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Tashima Daniel	TELEPHONE: (619) 767-2242
LICENSING EVALUATOR NAME: Grace Curtis	TELEPHONE: (619) 767-2235
LICENSING EVALUATOR SIGNATURE:	DATE: 11/03/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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