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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600332
Report Date: 04/30/2025
Date Signed: 04/30/2025 04:24:35 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2025 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250407152635
FACILITY NAME:KINDERCARE COLLEGE PRESCHOOLFACILITY NUMBER:
376600332
ADMINISTRATOR:WILMA CABRERAFACILITY TYPE:
850
ADDRESS:3536 COLLEGE BLVD.TELEPHONE:
(760) 940-2008
CITY:OCEANSIDESTATE: CAZIP CODE:
92056
CAPACITY:92CENSUS: 37DATE:
04/30/2025
UNANNOUNCEDTIME BEGAN:
01:50 PM
MET WITH:Wilma CabreraTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff does not intervene in the harming behavior between day care children.
INVESTIGATION FINDINGS:
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On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegation. LPA met with Director Wilma Cabrera. LPA toured the facility, conducted census, and verified facility staff and children enrollment.

On April 7th, 2025, Community Care Licensing (CCL) received a complaint alleging that staff does not intervene in the harming behavior between day care children. It was stated that Staff #1 (S1) was not intervening when children were observed hitting and throwing toys causing children to cry.


See LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Deborah MullenTELEPHONE: (951) 505-6334
LICENSING EVALUATOR NAME: Keely MesserschmidtTELEPHONE: (951) 781-4200
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 10-CC-20250407152635
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE COLLEGE PRESCHOOL
FACILITY NUMBER: 376600332
VISIT DATE: 04/30/2025
NARRATIVE
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Pertaining to the allegation that staff does not intervene in the harming behavior between day care children; it was disclosed by 2 staff that S1 disclosed that they allowed the children to have behaviors in the classroom without intervening while the observer was visiting, so the observer was able to witnesses these behaviors. S1 stated that the day the observer was visiting was a hard day, where Child #1 (C1) was having a hard time and the other children were following their behaviors. S1 stated that C1 and other children were building guns out of legos and throwing toys and that they would tell the children not to do this and would console the children who were crying. S1 explained they were doing their best as fast as they could and was trying to find other options for the children.

Based on interviews conducted the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Director Wilma Cabrera, and a copy was provided. Appeal rights were discussed and provided during the exit interview.



A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.
SUPERVISOR'S NAME: Deborah MullenTELEPHONE: (951) 505-6334
LICENSING EVALUATOR NAME: Keely MesserschmidtTELEPHONE: (951) 781-4200
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 10-CC-20250407152635
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE COLLEGE PRESCHOOL
FACILITY NUMBER: 376600332
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/30/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/09/2025
Section Cited
CCR
101223(a)(2)
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Personal Rights:(a)The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not met as evidenced by,
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Director stated they will conduct a training on how to handle behaviors in the classroom and what to do when support is needed with S1 and submit proof of completion via email to LPA.
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Based on interviews conducted it was disclosed by 2 of 5 staff that S1 disclosed that they allowed the children to have behaviors in the classroom without intervening while the observer was visiting, so the observer was able to witnesses these behaviors. This is a potential health & safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Deborah MullenTELEPHONE: (951) 505-6334
LICENSING EVALUATOR NAME: Keely MesserschmidtTELEPHONE: (951) 781-4200
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2025 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250407152635

FACILITY NAME:KINDERCARE COLLEGE PRESCHOOLFACILITY NUMBER:
376600332
ADMINISTRATOR:WILMA CABRERAFACILITY TYPE:
850
ADDRESS:3536 COLLEGE BLVD.TELEPHONE:
(760) 940-2008
CITY:OCEANSIDESTATE: CAZIP CODE:
92056
CAPACITY:92CENSUS: 37DATE:
04/30/2025
UNANNOUNCEDTIME BEGAN:
01:50 PM
MET WITH:Wilma CabreraTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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5
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9
Staff does not ensure adequate supervision.
INVESTIGATION FINDINGS:
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On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegations. LPA met with Director Wilma Cabrera. LPA toured the facility, conducted census, and verified facility staff and children enrollment.

On April 7th, 2025, Community Care Licensing (CCL) received a complaint alleging that staff does not ensure adequate supervision.

Based on interviews conducted, 5 of 5 staff members stated they have not witnessed Staff #1 (S1) not providing adequate supervision to the children in the classroom. S1 was interviewed and denied not provding supervision while in the classroom.

See LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Deborah MullenTELEPHONE: (951) 505-6334
LICENSING EVALUATOR NAME: Keely MesserschmidtTELEPHONE: (951) 781-4200
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20250407152635
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE COLLEGE PRESCHOOL
FACILITY NUMBER: 376600332
VISIT DATE: 04/30/2025
NARRATIVE
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Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Director, Wilma Cabrera, and a copy was provided. Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.
SUPERVISOR'S NAME: Deborah MullenTELEPHONE: (951) 505-6334
LICENSING EVALUATOR NAME: Keely MesserschmidtTELEPHONE: (951) 781-4200
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5