376600332-6-28-2023-10-CC-CMAZ-CTMSUS-20230711141138

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376600332
Report Date: 06/21/2023
Date Signed: 06/28/2023 02:49:46 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/15/2023 and conducted by Evaluator Keely Messerschmidt

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20230515144240

FACILITY NAME:	KINDERCARE COLLEGE PRESCHOOL		FACILITY NUMBER:	376600332
ADMINISTRATOR:	AUNICA DEFALCO		FACILITY TYPE:	850
ADDRESS:	3536 COLLEGE BLVD.		TELEPHONE:	(760) 940-2008
CITY:	OCEANSIDE	STATE: CA	ZIP CODE:	92056
CAPACITY:	92	CENSUS: 52	DATE:	06/21/2023
		UNANNOUNCED	TIME BEGAN:	10:10 AM
MET WITH:	Aunica Defalco		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Staff inappropriately handle daycare children roughly
Staff inappropriately speak to daycare children
Staff did not provide adequate supervision resulting in child/children eloping from classroom

INVESTIGATION FINDINGS:

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On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegations. LPA met with Director Aunica Defalco. LPA toured the facility, conducted census, and verified facility staff and children enrollment. LPA discussed with Director the conclusion of the complaint investigation.

On May 15th , 2023, Community Care Licensing (CCL) received a complaint alleging that staff inappropriately handle daycare children roughly, speak inappropriately to daycare children and do not provide adequate supervision. In regard to the allegations, LPA Messerschmidt conducted pertinent interviews with the Director, staff, and parents and was able to corroborate these allegations. Interviews revealed that some parents have witnessed staff being rough with children and have heard them speak to them with a harsh tone on more than one occasion.

See LIC9099-C

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Carlos Martinez	TELEPHONE: 9517824950(951) 217-5452
LICENSING EVALUATOR NAME: Keely Messerschmidt	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 06/21/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/21/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20230515144240

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE COLLEGE PRESCHOOL	FACILITY NUMBER: 376600332
	VISIT DATE: 06/21/2023

NARRATIVE

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In addition, during the course of investigation, staff admitted to having to raise their voices and move children in a fast motion due to needing to supervise all the children in their care while also having to deal with children with behavioral problems. This led to staff being inadvertently rough with the children, and even though it was unintentional, staff stated that they reacted that way due to stress and did not realize they were being rough or speaking inappropriately.

In regard to the allegation that staff did not provide adequate supervision resulting in children eloping, LPA was able to corroborate allegation via interviews conducted. LPA confirmed that sometime in April, 2 children eloped from a classroom while the mother arrived to pick up her child. According to information gathered, Child #1 ran out of the classroom once he observed his mother arrive for pick up, but another child ran out with C1 and both children left to the playground unattended. During this time, the mother was speaking with a staff member, another staff member noticed them leave so she went after them and brought them back.

Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are SUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Director, Aunica Defalco, and a copy was provided. Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.

SUPERVISOR'S NAME: Carlos Martinez	TELEPHONE: 9517824950(951) 217-5452
LICENSING EVALUATOR NAME: Keely Messerschmidt	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 06/21/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/21/2023

LIC9099 (FAS) - (06/04)

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