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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600348
Report Date: 08/21/2019
Date Signed: 08/21/2019 10:34:29 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/23/2019 and conducted by Evaluator Mariah McCarty
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20190723094453
FACILITY NAME:KINDERCARE S. CENTRE CITY PARKWAY PRESCHOOLFACILITY NUMBER:
376600348
ADMINISTRATOR:JENNIFER PAULSONFACILITY TYPE:
850
ADDRESS:2415 S. CENTRE CITY PARKWAYTELEPHONE:
(760) 745-2474
CITY:ESCONDIDOSTATE: CAZIP CODE:
92025
CAPACITY:72CENSUS: DATE:
08/21/2019
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Jennifer PaulsonTIME COMPLETED:
10:40 AM
ALLEGATION(S):
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Personnel Requirements: Facility staff engaged in verbal altercation in the presence of children in care.
Personal Rights: Facility staff made inappropriate comments in the presence of children in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Mariah McCarty met with Jennifer Paulson, Director to issue the complaint findings for the above listed allegations. LPAs Mariah McCarty and Sharleen Robinson conducted a safety inspection of the facility on July 24, 2019 and reviewed staffs’ and children’s files. During the investigation, interviews were conducted with staff and other pertinent parties.

The complaint alleged that sometime in July 2019, facility staff engaged in a verbal altercation in the presence of children in care, and facility staff made inappropriate comments in the presence of children in care. It was reported that during the month of July 2019 on various occasions, a staff member yelled at other staff members at the facility, threatened staff and used profanity in the presence of the children in care. Witness’s statements were consistent in indicating a facility staff member started yelling at four other staff members who were supervising sixteen children, and a child's parent was present and heard the yelling. Witnesses interviewed by LPAs also revealed that two staff members were talking in the hallway near the preschool and infant classrooms, when one staff member began yelling and using profanity towards the other staff member. Children were in their classrooms where staff were heard yelling during their verbal altercation.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Dawn ParkerTELEPHONE: (951) 320-2101
LICENSING EVALUATOR NAME: Mariah McCartyTELEPHONE: (951) 255-4093
LICENSING EVALUATOR SIGNATURE:

DATE: 08/21/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2019
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20190723094453
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE S. CENTRE CITY PARKWAY PRESCHOOL
FACILITY NUMBER: 376600348
VISIT DATE: 08/21/2019
NARRATIVE
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Facility staff member demonstrated conduct, which was an immediate risk to the health and safety of children in care. Based on interviews and the information gathered during the investigation the preponderance of evidence standard has been met therefore, the above personal rights allegations are found to be SUBSTANTIATED. See the next page for deficiencies cited.

Upon receipt of this report, licensee or their designee is required to provide a copy of the LIC9099D documenting Type A deficiency to children's parents and obtain signatures from the parents on Form LIC9224. For the next 12 months, licensee or their designee is required to provide a copy of the LIC9099D to all newly enrolled families. Form LIC9224 was provided to the Director at time of visit.

Exit interview conducted, a copy of this report, LIC9099D, and appeal rights were provided to Jennifer Paulson.

SUPERVISOR'S NAME: Dawn ParkerTELEPHONE: (951) 320-2101
LICENSING EVALUATOR NAME: Mariah McCartyTELEPHONE: (951) 255-4093
LICENSING EVALUATOR SIGNATURE:

DATE: 08/21/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2019
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20190723094453
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE S. CENTRE CITY PARKWAY PRESCHOOL
FACILITY NUMBER: 376600348
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/21/2019
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/22/2019
Section Cited
CCR
101216(j)
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Personnel Requirements. Personnel shall provide for the care and safety of children without physical or verbal abuse, exploitation or prejudice.
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1. July 26, 2019 was Staff #1 last day working at the facility.

2. The Director agrees to read regulation section: 101216(j)Child care center personnel and agrees to provide LPA with a statement of understanding by the due date of 8/22/19.

3. The Director agrees to conduct an In-service training to discuss staffing requirements, she agrees to send LPA a copy of the agenda and staff sign in sheet by the due date of 08/27/19.
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This requirement was not met as evidenced by: Staff #1 and FD got into a verbal altercation in front of children and their parent. This is an immediate risk to the health and safety of children in care.
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Type A
08/22/2019
Section Cited
CCR
101223(a)(1)
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Personal Rights. The licensee shall ensure that each child is to be accorded dignity in his/her personal relationships with staff and other persons.
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1. Immediately, the director agrees to ensure children’s personal rights are not violated and by ensuring staff meet the needs of the children in care.

2. The director agrees to read Title 22 Regulations section 101223(a)(1) and agrees to provide a written statement of understanding to LPA McCarty by 8/22/2019.
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This requirement was not met as evidenced by: eye witnesses, witnessed Staff #1 on several occasions during the month of July 2019 use profanity and yell at other staff in front of children and their parent. This is an immediate risk to the health and safety of children in care.

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3. The director agrees to provide a written plan outlining how facility staff will not violate children personal rights by 8/22/19.

4. The Director agrees to conduct an In-service training with all staff regarding children personal rights. The director agrees to provide LPA with the training agenda and staff sign in sheet by the due date of 8/27/19 to: mariah.mccarty@dss.ca.gov


Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Dawn ParkerTELEPHONE: (951) 320-2101
LICENSING EVALUATOR NAME: Mariah McCartyTELEPHONE: (951) 255-4093
LICENSING EVALUATOR SIGNATURE:

DATE: 08/21/2019
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2019
LIC9099 (FAS) - (06/04)
Page: 3 of 3