376600348-6-14-2023-10-CC-CMAZ-CSUVSP-20230616164151

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376600348
Report Date: 06/14/2023
Date Signed: 06/14/2023 10:51:19 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/28/2023 and conducted by Evaluator Cindy Hamilton

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20230328093146

FACILITY NAME:	KINDERCARE S. CENTRE CITY PARKWAY PRESCHOOL		FACILITY NUMBER:	376600348
ADMINISTRATOR:	JENNIFER PAULSON		FACILITY TYPE:	850
ADDRESS:	2415 S. CENTRE CITY PARKWAY		TELEPHONE:	(760) 745-2474
CITY:	ESCONDIDO	STATE: CA	ZIP CODE:	92025
CAPACITY:	72	CENSUS: 56	DATE:	06/14/2023
		UNANNOUNCED	TIME BEGAN:	10:38 AM
MET WITH:	Amy Bowman, Director		TIME COMPLETED:	10:58 AM

ALLEGATION(S):

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Staff pinches a daycare child while in care
Staff inappropriately restrains a daycare child during nap time

INVESTIGATION FINDINGS:

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On June 14, 2023, at 10:38 a.m., Licensing Program Analysts (LPAs) Cindy Hamilton and Jessica Rubio, met with Kindercare S. Centre City (CCC) Director Amy Bowman to deliver the findings for the above stated allegations.  During the investigation, LPA Hamilton conducted interviews with three staff.  LPA Hamilton conducted a health and safety inspection of the CCC on March 30, 2023 and no safety concerns were noted.  LPA obtained and reviewed pertinent documentation. LPA was unable to interview child identified as victim/witness due to parent denied LPA’s request to interview.

On March 28, 2023, Community Care Licensing (CCL) received information stating staff pinches daycare child while in care and staff inappropriately restrains a daycare child during nap time. Regarding the allegation, staff pinches daycare child while in care, it was alleged that a staff pinches a child all over their body during nap time and makes child cry. Confidential interviews resulted in conflicting information being provided to LPA. Confidential interviews disclosed that the staff in question was never witnessed pinching any child in care; whereas other confidential interviews disclosed that a child advised their

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Carlos Martinez	TELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Cindy Hamilton	TELEPHONE: (951) 295-2190
LICENSING EVALUATOR SIGNATURE:	DATE: 06/14/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/14/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20230328093146

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE S. CENTRE CITY PARKWAY PRESCHOOL	FACILITY NUMBER: 376600348
	VISIT DATE: 06/14/2023

NARRATIVE

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parent that the staff in question was pinching a child during nap time, but no bruises were ever observed on the child. LPA made an attempt to interview the child, but was unable to do so, per parent’s request, and was therefore unable to corroborate allegation.

Regarding the allegation staff inappropriately restrains a daycare child at naptime, it was alleged that a staff puts their arms on the child’s legs to keep the child still and staff touches the child’s face to calm the child. Records review and confidential interviews disclosed that there was an incident on or around March 7, 2023, during nap time when the child was being disruptive, kicking child’s cot, talking, and pulling the sheets. Confidential interviews resulted in conflicting information being provided to LPA. Confidential interview disclosed that the staff in question held their hands above the child’s legs to prevent the child from kicking/hurting the teacher and other children, but it was not meant as a form of restraint nor was the child held down. Confidential interviews also disclosed that the child started having a behavioral issues towards the end of the child’s enrollment and parents were made aware both verbally and in writing. Records review revealed there were five (5) incident reports written for the child during their enrollment at CCC from August 7, 2022, to March 11, 2023. Per records review and confidential interviews, two out of the five incident reports occurred during the nap period and staff had to intervene and redirect the child, but staff was never seen restraining the child.

Based on confidential interviews and record reviews, the allegations that staff pinches daycare child while in care and staff inappropriately restrains a daycare child during nap time, may have occurred, however are not supported or proven by evidence. Therefore, the allegations are unsubstantiated.

An exit interview was conducted, a copy of this report, appeal rights and Notice of Site Visit were provided to Director. The director was reminded that the Notice of Site Visit must remain posted for 30 consecutive days.

SUPERVISOR'S NAME: Carlos Martinez	TELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Cindy Hamilton	TELEPHONE: (951) 295-2190
LICENSING EVALUATOR SIGNATURE:	DATE: 06/14/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/14/2023

LIC9099 (FAS) - (06/04)

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