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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600349
Report Date: 09/04/2025
Date Signed: 09/04/2025 03:10:02 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/04/2025 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250804165759
FACILITY NAME:KINDERCARE S. CENTRE CITY PARKWAY SCHOOL AGEFACILITY NUMBER:
376600349
ADMINISTRATOR:GRACE PENDERGRASSFACILITY TYPE:
840
ADDRESS:2415 S. CENTRE CITY PARKWAYTELEPHONE:
(760) 745-2474
CITY:ESCONDIDOSTATE: CAZIP CODE:
92025
CAPACITY:48CENSUS: 0DATE:
09/04/2025
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Grace PendergrassTIME COMPLETED:
09:30 AM
ALLEGATION(S):
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Staff are operating over ratio
INVESTIGATION FINDINGS:
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On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegation. LPA met with Director Grace Pendergrass. LPA toured the facility, conducted census, and verified facility staff and children enrollment.

On August 4th, 2025, Community Care Licensing (CCL) received a complaint alleging that staff are operating over ratio on 7/31/25 due to the director not stepping into classroom or sending a teacher for back up.

See LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20250804165759
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE S. CENTRE CITY PARKWAY SCHOOL AGE
FACILITY NUMBER: 376600349
VISIT DATE: 09/04/2025
NARRATIVE
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Regarding the allegation that staff are operating over ratio on 7/31/25, based on interview conducted 6 out of 6 staff members stated that on 7/31/2025 the school-age classroom was in ratio at all times. Staff disclosed that if they start to go out of ratio they will ask the parents to wait until they get support. It was also stated that staff will send a text message in their group chat letting everyone know and either shift children to the other school-age classroom, have a teacher clock in early or a teacher will come from another classroom. LPA reviewed Child Supervision Record (CSR) for 7/31/25 and observed that classroom was in ratio throughout the whole day.

Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Director, Grace Pendergrass, and a copy was provided. Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2025
LIC9099 (FAS) - (06/04)
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