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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600350
Report Date: 10/23/2024
Date Signed: 10/23/2024 10:11:36 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/16/2024 and conducted by Evaluator Kelli Waters
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240816143107
FACILITY NAME:KINDERCARE S. CENTRE CITY PARKWAY INFANTFACILITY NUMBER:
376600350
ADMINISTRATOR:STEPHANIE MANGIONEFACILITY TYPE:
830
ADDRESS:2415 S. CENTRE CITY PKWAYTELEPHONE:
(760) 745-2474
CITY:ESCONDIDOSTATE: CAZIP CODE:
92025
CAPACITY:30CENSUS: 23DATE:
10/23/2024
UNANNOUNCEDTIME BEGAN:
09:14 AM
MET WITH:TIME COMPLETED:
10:25 AM
ALLEGATION(S):
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-Staff members are violating the personal rights of children
-Staff are not complying with health related services regulations
INVESTIGATION FINDINGS:
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On 10/23/24, Licensing Program Analysts (LPA) Kelli Waters arrived at the facility for an unannounced complaint investigation visit to deliver the findings for the above referenced allegations. LPA took a tour of the facility, conducted a census, and met with Stephanie Mangione, Center Director, who was informed of the decisions rendered.

On 08/16/24, Community Care Licensing received a complaint alleging that staff members are violating the personal rights of children. In addition, it was also alleged that staff are not complying with health-related services regulations.

-Continued on 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20240816143107
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE S. CENTRE CITY PARKWAY INFANT
FACILITY NUMBER: 376600350
VISIT DATE: 10/23/2024
NARRATIVE
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Regarding the allegation of staff violating the personal rights of children, specifically forcing children to sit at tables for long periods of time, LPA Waters conducted two visits to the facility, conducted staff interviews, and completed a record review including class activity schedules. On 8/26/24, in Room 2, LPA Waters observed children returning from the playground at approximately 10:04am. Children were brought in 3-4 at a time, accompanied by staff and lead the to sink to wash hands. After washing children went to the tables to have water and snack as staff continued with diaper changes and hand washing. Staff sang songs and did fingerplays with children at tables while other children and staff finished diapering and washing hands. Children left the tables at approximately 10:23am to go to centers. On 9/18/24, at approximately 9:40am, LPA Waters observed the children on the playground and again at approximately 11:24am, as children were at the tables eating lunch. As some children continued to eat, other children washed their hands individually then went to their cots for naptime. Based on observation and interviews, the investigation did not reveal children to be forced to sit at tables. LPA Waters did observe the time at the tables used as a central gathering place for children during meal and transition times, with activities or food provided. Therefore, the allegation of staff violating the personal rights of children in care could not be corroborated.

Regarding the allegation of staff not complying with health-related services regulations by allowing the use of over the counter (OTC) creams/ointments without following the label directions. LPA Waters reviewed 24 children’s records regarding medication consent and products, interviewed staff and conducted a physical inspection of all medications and topical products used by staff for children. During the investigation, LPA Waters did observe that 1 out of 24 topical ointment consents, completed by parents, listed an OTC product not normally associated with use on children, however LPA did not physically observe the product in the Childcare Center (CCC). LPA inspected all products in Room 1 and 2 and did not find any product that was not being used according to the package label. The CCC had no medication stored and did not have any current medical documentation for children in care. The CCC was following company policy regarding authorized representative consent for the use of topical OTC ointments and creams. Based on observation, record review and interviews, LPA Waters could not corroborate that CCC’s use of OTC ointments did not comply with health-related service regulations.

Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted. A copy of this report was provided to the facility. This report must be made available for public review for 3 years upon request.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2