<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600350
Report Date: 08/26/2024
Date Signed: 08/26/2024 02:50:35 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/28/2024 and conducted by Evaluator Kelli Waters
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240628113201
FACILITY NAME:KINDERCARE S. CENTRE CITY PARKWAY INFANTFACILITY NUMBER:
376600350
ADMINISTRATOR:STEPHANIE MANGIONEFACILITY TYPE:
830
ADDRESS:2415 S. CENTRE CITY PKWAYTELEPHONE:
(760) 745-2474
CITY:ESCONDIDOSTATE: CAZIP CODE:
92025
CAPACITY:30CENSUS: 24DATE:
08/26/2024
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Stephanie MangioneTIME COMPLETED:
03:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
-Staff did not ensure the facility was not out of ratio
-Staff are not properly inspecting day care children for illnesses
-Staff are not adequately supervising day care children
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 8/20/24, Licensing Program Analysts (LPA) Kelli Waters and Brian Morris arrived at the facility for an unannounced complaint investigation visit to deliver the findings for the above referenced allegations. LPA took a tour of the facility, conducted a census, and met with Stephanie Mangione, Center Director, who was informed of the decisions rendered.

It was alleged that staff did not ensure that facility was out of ratio and that staff are not adequately supervising day care children, primarily around the times of drop off and pick up. In addition, it was also alleged that staff are not properly inspecting day care children for illnesses.

Regarding the allegation that staff is out of ratio and not adequately supervising day care children, LPA conducted interviews with staff and made observed the facility while on site. Interviews with staff revealed that the during the mornings, the infant and toddler classes are combined until enough children arrive to necessitate additional staff and then move the toddlers back into their room. There is a door connecting the infant and toddler rooms that the children use to move into the appropriate classroom with staff accompanying them. In the evenings, the classes combine once again into the infant room as children leave and additional staff is not needed. During both investigation visits, including during pick up times after 5pm, LPA observed staff in ratio in both infant and toddler classrooms.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Carlos MartinezTELEPHONE: (951) 805-5739
LICENSING EVALUATOR NAME: Kelli WatersTELEPHONE: 951-782-4200
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/28/2024 and conducted by Evaluator Kelli Waters
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240628113201

FACILITY NAME:KINDERCARE S. CENTRE CITY PARKWAY INFANTFACILITY NUMBER:
376600350
ADMINISTRATOR:STEPHANIE MANGIONEFACILITY TYPE:
830
ADDRESS:2415 S. CENTRE CITY PKWAYTELEPHONE:
(760) 745-2474
CITY:ESCONDIDOSTATE: CAZIP CODE:
92025
CAPACITY:30CENSUS: 24DATE:
08/26/2024
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Stephanie MangioneTIME COMPLETED:
03:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
-Staff are not ensuring the facility is kept clean
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 8/20/24, Licensing Program Analysts (LPA) Kelli Waters and Brian Morris arrived at the facility for an unannounced complaint investigation visit to deliver the findings for the above referenced allegations. LPA took a tour of the facility, conducted a census, and met with Stephanie Mangione, Center Director, who was informed of the decisions rendered.

It was alleged that the staff are not ensuring the facility is kept clean. During the investigation, LPA Waters conducted interviews with staff regarding cleaning and sanitizing procedures, collected documents and inspected the facility on 07/02/24 & 07/18/24. On the initial inspection, LPA inspected two infant rooms, the outside space play area, and entry way. In Infant Room 1, LPA Waters observed dark brown wood grain vinyl flooring throughout and two large area rugs with soft vinyl mats on top. The flooring had a dull, gray grime film as did the large area rugs. On the walls, handrails and cabinets, LPA also observed residue in areas that children may touch. In the hallway prior to entering, LPA observed a robotic vacuum plugged into the wall, but after further questioning, it was disclosed that the robotic vacuum’s mopping feature had been broken for an unspecified amount of time and staff was now mopping by hand. On a subsequent visit on 07/18/24, LPA observed that the large area rugs had been removed, leaving only soft vinyl mats.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Carlos MartinezTELEPHONE: (951) 805-5739
LICENSING EVALUATOR NAME: Kelli WatersTELEPHONE: 951-782-4200
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 10-CC-20240628113201
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE S. CENTRE CITY PARKWAY INFANT
FACILITY NUMBER: 376600350
VISIT DATE: 08/26/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on interviews, document review and observation, the preponderance of evidence has been met and the allegation that the facility is not being kept clean and poses a potential health hazard is SUBSTANTIATED. The facility is being cited under California Code of Regulations, Title 22, Section 101438.1(c). See details on the attached LIC 9099D.

An exit interview was conducted, and a copy of this report was provided along with copies of the Appeal Rights were provided.

A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.
SUPERVISOR'S NAME: Carlos MartinezTELEPHONE: (951) 805-5739
LICENSING EVALUATOR NAME: Kelli WatersTELEPHONE: 951-782-4200
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 10-CC-20240628113201
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE S. CENTRE CITY PARKWAY INFANT
FACILITY NUMBER: 376600350
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/26/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/09/2024
Section Cited
CCR
101438.1(c)
1
2
3
4
5
6
7
101438.1 Infant Care General Sanitation (c) Washing, cleaning and sanitizing requirements for areas used by staff with infants, or for areas that infants have access to…

This requirement has not been met as evidenced by:
1
2
3
4
5
6
7
Director removed large area rugs and staff are now mopping the flooring by hand. Director will have staff clean all areas, including removing all evidence of gray-brown grime on areas infants have access to such as walls, handrails, lower cabinets, door jambs, bookcase tops and shelves on a weekly basis or as needed. Director will submit photographic proof of cleaned surfaces as well as a revised cleaning schedule to include above mentioned areas, to LPA via email.
8
9
10
11
12
13
14
Based on observation, record review and interviews, the licensee did not ensure that the sanitation practices regarding flooring, rugs, walls and other areas that infants have access to were met, which poses a potential health and safety risk to persons in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Carlos MartinezTELEPHONE: (951) 805-5739
LICENSING EVALUATOR NAME: Kelli WatersTELEPHONE: 951-782-4200
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20240628113201
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE S. CENTRE CITY PARKWAY INFANT
FACILITY NUMBER: 376600350
VISIT DATE: 08/26/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Regarding the allegation that staff are not inspecting day care children for illness, LPA conducted interviews, reviewed illness outbreak documents, and company plan of operation. Document review and staff interviews confirmed that the facility follows center policy regarding illness. Staff conducts visual wellness checks upon arrival and throughout the day if necessary. Center is excluding children based on their policy until children satisfactorily meet the health requirement to return to care. This policy is located in the parent handbook and is part of the admission documents parents sign for enrollment.

Although the above allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted. A copy of this report was provided to the facility.

This report must be made available for public review for 3 years upon request.
SUPERVISOR'S NAME: Carlos MartinezTELEPHONE: (951) 805-5739
LICENSING EVALUATOR NAME: Kelli WatersTELEPHONE: 951-782-4200
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5