376600360-11-14-2024-51-CC-JREG-DC339Z-20241217170356

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376600360
Report Date: 11/14/2024
Date Signed: 11/14/2024 03:21:55 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/16/2024 and conducted by Evaluator Annette Sutherland

COMPLAINT CONTROL NUMBER: 51-CC-20240916151305

FACILITY NAME:	KINDERCARE AGEE PRESCHOOL		FACILITY NUMBER:	376600360
ADMINISTRATOR:	JEMIMA GREY		FACILITY TYPE:	850
ADDRESS:	6150 AGEE STREET		TELEPHONE:	(858) 453-7530
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92122
CAPACITY:	100	CENSUS:	DATE:	11/14/2024
		UNANNOUNCED	TIME BEGAN:	01:50 PM
MET WITH:			TIME COMPLETED:	03:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff are operating over ratio.
Staff did not adequately supervise children in care.
Staff did not keep the facility clean or sanitary.
Staff did not keep the facility free of odor.
Staff did not meet child's diapering needs.
Staff did not provide a safe or secure environment for children in care.
Staff did not keep child's authorized person informed about changes with the child's care.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 11/14/24 at 1:50 PM, Licensing Program Analyst (LPA) Annette Sutherland conducted an unannounced complaint visit for the complaint received on 9/16/2024 for the purpose of delivering findings on the above referenced allegations. Upon arrival, LPA met with Director Jemima Grey and toured the facility. LPA conducted staff interviews, reviewed relevant documents and files, and observed classrooms. During site visits on 9/19/24 & 11/14/24, staff was observed within ratio, children adequately supervised, clean facility, odor free, staff was meeting diapering needs. Some families did not respond to LPA’s efforts to contact them; therefore, allegations could not be confirmed if they were occurring or have occurred. Although instances have occurred where facility may have been over ratio in the past. The facility has acted with appropriate measures to meet ratios and supervision regulations. LPA witnessed proper supervision and ratios being met, safe and secure environment. Changes that are made at the facility are communicated by the director to parents via face to face, app, and emails. Based upon this information, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred at this facility and are therefore UNSUBSTANTIATED. Exit interview conducted and report was reviewed with Licensee Director Jemima Grey. Notice of site visit was posted and must remain posted for 30 days.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:	DATE: 11/14/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 1