376600360-10-27-2023-51-CC-TDAL-CX7K9D-20231102074208

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376600360
Report Date: 10/27/2023
Date Signed: 10/27/2023 12:52:20 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/23/2023 and conducted by Evaluator Keturah Lane

PUBLIC

COMPLAINT CONTROL NUMBER: 51-CC-20230823092614

FACILITY NAME:	KINDERCARE AGEE PRESCHOOL		FACILITY NUMBER:	376600360
ADMINISTRATOR:	BIBIANCA JIMENEZ		FACILITY TYPE:	850
ADDRESS:	6150 AGEE STREET		TELEPHONE:	(858) 453-7530
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92122
CAPACITY:	100	CENSUS: 40	DATE:	10/27/2023
		UNANNOUNCED	TIME BEGAN:	09:50 AM
MET WITH:	Jemima Grey		TIME COMPLETED:	01:10 PM

ALLEGATION(S):

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1. Staff yell at daycare children
2. Staff do not observe daycare child of signs of illness upon arrival of admittance
3. Staff does not ensure daycare children's needs are being met
4. Staff did not ensure daycare child was fed.
5. Facility is operating out of ratio
6. Facility is not clean

INVESTIGATION FINDINGS:

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On 10/27/23 at 9:50 AM, Licensing Program Analyst (LPA) Keturah Lane conducted an unannounced visit for the complaint received on 8/23/23 for the purpose of delivering findings on the above referenced allegations. Upon arrival, LPA met with Assistant Director Audrey Lejarde and toured the classrooms. Census was 40 children in 3 classrooms with 4 staff members. LPA observed appropriate ratio, capacity and supervision during the inspection. Director Jemima Grey arrived about 10-15 minutes after LPA arrived. During this visit, LPA observed classrooms/bathrooms/kitchen areas and inspected for cleanliness, interviewed 3 children, and obtained additional requested documents from the Director.

It was alleged that staff yell at daycare children, staff do not observe daycare children upon arrival for signs of illness, staff did not ensure child C1 was fed on 8/22/23, staff do not ensure children's needs are being met, the facility is operating out of ratio and the facility is not clean. (continued on LIC9099-C...)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Tashima Daniel	TELEPHONE: (619) 767-2242
LICENSING EVALUATOR NAME: Keturah Lane	TELEPHONE: (619) 767-2223
LICENSING EVALUATOR SIGNATURE:	DATE: 10/27/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 51-CC-20230823092614

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE AGEE PRESCHOOL	FACILITY NUMBER: 376600360
	VISIT DATE: 10/27/2023

NARRATIVE

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Based upon information received from facility documents, LPA observations and interviews with staff members, daycare children and parents of enrolled children, it is determined that staff mainly use redirection for discipline and wellness checks are done upon arrival of each child in the morning. LPA observed that classrooms, bathrooms used for children, entry way and kitchen area where food is prepared were clean and free of pests/rodents. LPA interviewed 5 parents of enrolled children who all stated they felt their child's needs were being met on a daily basis at the facility. LPA observed children positively interacting and involved with activities. LPA did not observe any signs of sickness other than a few runny noses.

LPA was provided documents from the KinderCare app regarding food provided to C1 during the week of 8/21-8/25, but it was not clear from the document which day C1 received food or how much. In addition, LPA interviewed multiple parents who all stated that the facility provides warm lunches that their children enjoy and received notification through the Kindercare app of what and how much their child ate each day.

LPA reviewed child supervision records (CSR Name-to-Face) documents from the facility from 8/7/23 - 8/25/23 for the preschool classrooms. According to the documents, the facility is in substantial compliance with ratios, however two discrepancies found by LPA were explained to be transfers to other rooms and re-written CSR's since they were damaged. Parents of enrolled children also stated to LPA that the facility will close a classroom or tell parents to wait if the classroom is at ratio before accepting their child into the classroom.

Based upon the above information, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred therefore the allegations are UNSUBSTANTIATED.

No deficiencies were cited.
Exit interview conducted and report was reviewed with facility representative Director Jemima Grey. Notice of site visit provided and must remain posted for 30 days.

SUPERVISOR'S NAME: Tashima Daniel	TELEPHONE: (619) 767-2242
LICENSING EVALUATOR NAME: Keturah Lane	TELEPHONE: (619) 767-2223
LICENSING EVALUATOR SIGNATURE:	DATE: 10/27/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2023

LIC9099 (FAS) - (06/04)

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