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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600650
Report Date: 03/28/2024
Date Signed: 03/28/2024 05:12:10 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/13/2024 and conducted by Evaluator Patrick Ma
COMPLAINT CONTROL NUMBER: 51-CC-20240313120002
FACILITY NAME:KINDERCARE - CARLSBADFACILITY NUMBER:
376600650
ADMINISTRATOR:MELISSA RUIZFACILITY TYPE:
850
ADDRESS:1200 PLUM TREE ROADTELEPHONE:
(760) 435-0001
CITY:CARLSBADSTATE: CAZIP CODE:
92011
CAPACITY:125CENSUS: 84DATE:
03/28/2024
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Melissa RuizTIME COMPLETED:
05:20 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Daycare child sustained unexplained injuries while in care
Staff did not provide child's authorized representative with an incident report
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 3/28/24, LPA Patrick Ma made an unannounced complaint visit for the complaint received on 3/13/24 for the purpose of continuing the investigation of the above reference allegation. LPA met with Director, Melissa Ruiz. Also present in the facility were 84 daycare children and 8 staff in 6 rooms. LPA toured the facility and conducted staff interviews.
Based on the information obtained during investigation interviews unreported child injuries were never observed at the facility. C1 was only at the center for approximately less than 2 hours in the morning on the day in question and alleged bruises were only discovered at the end of the day. Since alleged injuries were never observed the facility would be unable to provide a parent report.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, therefore the above allegations are found to be Unsubstantiated.
Exit interview conducted and report was reviewed with the Director Melissa Ruiz. A notice of site visit was given and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Renesha AskewTELEPHONE: (619) 767-2155
LICENSING EVALUATOR NAME: Patrick MaTELEPHONE: (619) 767-2218
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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