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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600676
Report Date: 06/21/2023
Date Signed: 06/21/2023 03:47:26 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/05/2023 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230605080424
FACILITY NAME:CASA DE NINOS CHILD DEVELOPMENT CENTERFACILITY NUMBER:
376600676
ADMINISTRATOR:TERRAZAS, NORMAFACILITY TYPE:
850
ADDRESS:1718 MISSION AVENUETELEPHONE:
(760) 757-3207
CITY:OCEANSIDESTATE: CAZIP CODE:
92054
CAPACITY:117CENSUS: 35DATE:
06/21/2023
UNANNOUNCEDTIME BEGAN:
02:40 PM
MET WITH:Ana RodriguezTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Drinking water is not available for children in care
Staff did not follow proper reporting requirements
Suspected gas leak
INVESTIGATION FINDINGS:
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On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegations. LPA met with Site Supervisor Ana Rodriguez. LPA toured the facility, conducted census, and verified facility staff and children enrollment. LPA discussed with SIte Supervisor the conclusion of the complaint investigation.

On June 5th , 2023, Community Care Licensing (CCL) received a complaint alleging that drinking water was not available for children in care, staff did follow proper reporting requirements, and there was a suspected gas leak. In regard to the allegations, LPA Messerschmidt conducted pertinent interviews with the Site Supervisor and staff and was able to corroborate these allegations.

See LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Carlos MartinezTELEPHONE: 9517824950(951) 217-5452
LICENSING EVALUATOR NAME: Keely MesserschmidtTELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:

DATE: 06/21/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/21/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 10-CC-20230605080424
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CASA DE NINOS CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 376600676
VISIT DATE: 06/21/2023
NARRATIVE
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In addition, during the course of the investigation, staff admitted to having no drinking water for the children in the beginning of the month of June for approximately 1 to 3 days. Site Supervisor was aware and staff provided children with milk at breakfast and lunch only. It was also admitted that there was a potential gas leak a few months ago, SDG&E came out to the facility and cleared them to return into the facility. It was stated that the kitchen needed a new stove. Part day teacher contacted the PM program parents to inform them and advised them not to attend this day, based on interviews other parents were not informed. No communication was stated whether is was a confirmed gas leak or not, Director at the time was not on site and is no longer at this location for interview.

In regard to the allegation that Staff did not follow proper reporting requirements, LPA was able to corroborate allegation via interviews conducted. LPA confirmed that there was no Unusual Incident Report (UIR) received for both incidents; lack of drinking water for children and potential gas leak that caused staff and children to remain outside for multiple hours until cleared. Also, parents were not notified of both incidents.

Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are SUBSTANTIATED.



An exit interview was conducted, and this report was reviewed with the Site Supervisor, Ana Rodriguez, and a copy was provided. Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and Site Supervisor understands that it must remain posted for 30 days.
SUPERVISOR'S NAME: Carlos MartinezTELEPHONE: 9517824950(951) 217-5452
LICENSING EVALUATOR NAME: Keely MesserschmidtTELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:

DATE: 06/21/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/21/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/05/2023 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230605080424

FACILITY NAME:CASA DE NINOS CHILD DEVELOPMENT CENTERFACILITY NUMBER:
376600676
ADMINISTRATOR:TERRAZAS, NORMAFACILITY TYPE:
850
ADDRESS:1718 MISSION AVENUETELEPHONE:
(760) 757-3207
CITY:OCEANSIDESTATE: CAZIP CODE:
92054
CAPACITY:115CENSUS: 35DATE:
06/21/2023
UNANNOUNCEDTIME BEGAN:
02:40 PM
MET WITH:Ana RodriguezTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Facility is in disrepair
INVESTIGATION FINDINGS:
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On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegations. LPA met with Site Supervisor Ana Rodriguez . LPA toured the facility, conducted census, and verified facility staff and children enrollment. LPA discussed with Director the conclusion of the complaint investigation.

On June 5th , 2023, Community Care Licensing (CCL) received a complaint alleging that the facility was indisrepair. LPA Messerschmidt conducted pertinent interviews with the SIte Supervisor, staff and LPA toured the facility to find anything in disrepair but was unable to corroborate allegation. An attempt was made to interview the complainant but did not receive a response.

See LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Carlos MartinezTELEPHONE: 9517824950(951) 217-5452
LICENSING EVALUATOR NAME: Keely MesserschmidtTELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:

DATE: 06/19/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 10-CC-20230605080424
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CASA DE NINOS CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 376600676
VISIT DATE: 06/21/2023
NARRATIVE
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In addition, during interviews it was disclosed to LPA that that there are no water fountains in the classrooms or outdoor playground. LPA did not observe any water fountains during inspection, only gallon water dispensers.

Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Site Supervisor, Ana Rodriguez, and a copy was provided. Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and Site Supervisor understands that it must remain posted for 30 days.
SUPERVISOR'S NAME: Carlos MartinezTELEPHONE: 9517824950(951) 217-5452
LICENSING EVALUATOR NAME: Keely MesserschmidtTELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:

DATE: 06/21/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/21/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 10-CC-20230605080424
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: CASA DE NINOS CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 376600676
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/21/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/30/2023
Section Cited
CCR
101239.2(a)(1)
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Drinking Water:
(a)Drinking water from a noncontaminating fixture or container shall be readily available both indoors and in the outdoor activity area.
(1) Children shall be free to drink as they wish.
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Site Supervisor stated that as of June 13th they now have a filtered water system connected to the sink in the kitchen and one located in the hallway. They also still receive the Alkaline Water delivery services monthly.
Type B
06/21/2023
Section Cited
CCR
101212(d)(1)(c)
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Reporting Requirements:
(d) Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during
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Site Supervisor agrees to report any unusual incidents immediately by phone and fax. As well as notify parents of anything that they need to be made aware of.
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its normal business hours. In addition, a written report containing the information specified in (1) Events reported shall include the following: (C)Any unusual incident or child absence that threatens the physical or emotional health or safety of any child.
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Type B
06/21/2023
Section Cited
CCR
101238(a)
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Buildings and Grounds:
(a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors.
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Site Supervisor agrees to notify parents and licensing of anything that puts the children at risk and ensures that anything needing fixing gets fixed in a prompt manner.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Carlos MartinezTELEPHONE: 9517824950(951) 217-5452
LICENSING EVALUATOR NAME: Keely MesserschmidtTELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:

DATE: 06/21/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/21/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5