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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600683
Report Date: 07/28/2025
Date Signed: 07/28/2025 02:16:57 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/23/2025 and conducted by Evaluator Annette Sutherland
COMPLAINT CONTROL NUMBER: 51-CC-20250723090901
FACILITY NAME:BRIGHT HORIZONS AT DEL MARFACILITY NUMBER:
376600683
ADMINISTRATOR:SANDRA COOKFACILITY TYPE:
850
ADDRESS:3720 ARROYO SORRENTO ROADTELEPHONE:
(858) 509-0419
CITY:SAN DIEGOSTATE: CAZIP CODE:
92130
CAPACITY:151CENSUS: 99DATE:
07/28/2025
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Sandy Cook TIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Staff are operating beyond the terms and conditions of the license
INVESTIGATION FINDINGS:
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On 7/28/25 at 11:30am, Licensing Program Analyst (LPA) Annette Sutherland completed an unannounced complaint inspection for the purpose of investigating and delivering the findings for the above allegation. Upon arrival, LPA met with Director Sandy Cook and toured the facility. LPA interviewed the Director and confirmed the allegation. Director admitted to LPA that she did operate beyond the terms and conditions of the license and had 2 children under 2 years old start days before they tuned 2 years old. Facility had a toddler option component but was removed years ago. Prior to inspection, LPA obtained and reviewed facility roster supporting the above allegation. Based upon information gathered via Director and supporting documents, it has been determined that facility operated beyond the terms and conditions. There is enough supporting information to prove that the above allegation is to be substantiated. Exit interview was conducted with Director . NOTICE OF SITE VISIT IS TO BE POSTED FOR 30 DAYS. LPA observed Director post notice of site visit. See 9099D for cited deficiency.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 51-CC-20250723090901
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: BRIGHT HORIZONS AT DEL MAR
FACILITY NUMBER: 376600683
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/28/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/11/2025
Section Cited
CCR
101161
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 101161 Limitations on Capacity(a) A licensee shall not operate a childcare center beyond the conditions and limitations specified on the license…This requirement was not met as evidenced by...
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Director will submit an application for a toddler component and understands that facility is currently only licensed for ages 2 and above and will not enroll any children under 2 years old.
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Based upon facility interview with Director and verification of facility documents. The facility enrolled and had children under age 2 start the facility which poses a potential health, safety and personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2025
LIC9099 (FAS) - (06/04)
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