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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600790
Report Date: 10/16/2020
Date Signed: 10/16/2020 03:35:55 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/24/2020 and conducted by Evaluator Martha Malane
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20200724165042
FACILITY NAME:KINDERCARE LEARNING CENTER - PASEO LADERA, INFFACILITY NUMBER:
376600790
ADMINISTRATOR:ANA KINGFACILITY TYPE:
830
ADDRESS:1101 PASEO LADERATELEPHONE:
(619) 482-1800
CITY:CHULA VISTASTATE: CAZIP CODE:
91910
CAPACITY:56CENSUS: 17DATE:
10/16/2020
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Ana KingTIME COMPLETED:
03:45 PM
ALLEGATION(S):
1
2
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5
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8
9
Co-mingling of children in care
INVESTIGATION FINDINGS:
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2
3
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5
6
7
8
9
10
11
12
13
On October 16, 2020, at 10:30am, Licensing Program Analyst (LPA), Martha Malane conducted an unannounced video-conference to deliver findings regarding the above complaint allegation via FaceTime, due to the COVID-19 outbreak, and met with the director and assistant director. LPA Malane notified the director the purpose of the inspection was and the was LPA was on a tour of the facility. There were nine (9) children in the infant room (ages 0 - 12 months) with three (3) staff and eight (8) children in the additional infant room (ages 12 - 24 months) with two (2) staff at the facility during the time of the inspection.

On July 24, 2020, CCL received a complaint alledging co-mingling of children in care. Interviews were conducted with the several day care parents, the director, assistant director and four (4) staff members. Staff time sheets, child sign-in/out sheets and daily classroom attendance records were reviewed.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Tulam VuTELEPHONE: (619) 767-2212
LICENSING EVALUATOR NAME: Martha MalaneTELEPHONE: (619) 767-2231
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 20-CC-20200724165042
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE LEARNING CENTER - PASEO LADERA, INF
FACILITY NUMBER: 376600790
VISIT DATE: 10/16/2020
NARRATIVE
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Based on interviews and records reviews although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

LPA discussed and will provide the following documents to Director via email: LIC9099, LIC9099C, Technical Advisory and appeal rights (LIC 9058). The director was advised that acknowledgement of receipt of the report and appeal rights are to be received within twenty-four hours.

No deficiencies cited. An exit interview was conducted.
SUPERVISOR'S NAME: Tulam VuTELEPHONE: (619) 767-2212
LICENSING EVALUATOR NAME: Martha MalaneTELEPHONE: (619) 767-2231
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2020
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/24/2020 and conducted by Evaluator Martha Malane
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20200724165042

FACILITY NAME:KINDERCARE LEARNING CENTER - PASEO LADERA, INFFACILITY NUMBER:
376600790
ADMINISTRATOR:ANA KINGFACILITY TYPE:
830
ADDRESS:1101 PASEO LADERATELEPHONE:
(619) 482-1800
CITY:CHULA VISTASTATE: CAZIP CODE:
91910
CAPACITY:56CENSUS: 17DATE:
10/16/2020
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Ana KingTIME COMPLETED:
03:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility is operating out of ratio
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On October 15, 2020, at 10:30am, Licensing Program Analyst (LPA), Martha Malane conducted an unannounced video-conference to deliver findings regarding the above complaint allegation via FaceTime, due to the COVID-19 outbreak, and met with the director and assistant director.

It was alleged that the facility is operating out of ratio. During the course of the investigation, LPA conducted interviews with the director, the assistant director, four (4) staff members and several day care parents which resulted in conflicting statements. Staff time sheets, child sign-in/out sheets and daily classroom attendance records were reviewed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A copy of the complaint investigation report LIC9102 Technical Advisory and appeal rights (LIC 9058) will be e-mailed to the director and the director was advised that acknowledgement of receipt of the report and appeal rights are to be received within twenty-four hours.

No deficiencies cited. An exit interview was conducted
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Tulam VuTELEPHONE: (619) 767-2212
LICENSING EVALUATOR NAME: Martha MalaneTELEPHONE: (619) 767-2231
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4