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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600790
Report Date: 11/08/2021
Date Signed: 11/08/2021 04:49:16 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/23/2021 and conducted by Evaluator Michelle Hood
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20210823091652
FACILITY NAME:KINDERCARE LEARNING CENTER - PASEO LADERA, INFFACILITY NUMBER:
376600790
ADMINISTRATOR:ANA KINGFACILITY TYPE:
830
ADDRESS:1101 PASEO LADERATELEPHONE:
(619) 482-1800
CITY:CHULA VISTASTATE: CAZIP CODE:
91910
CAPACITY:56CENSUS: 29DATE:
11/08/2021
UNANNOUNCEDTIME BEGAN:
02:50 PM
MET WITH:Ana King, DirectorTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Facility staff left infant in a soiled diaper
INVESTIGATION FINDINGS:
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On 11/08/2021 at 2:50 p.m., Licensing Program Analyst (LPA) Michelle Hood conducted an unannounced complaint inspection for the purpose of delivering the complaint findings for the listed above allegation. Upon arrival LPA met with director and toured the facility. During this inspection in classroom #1, there were nine (9) children present with three (3) staff. In classroom #2, there were eight (8) children present with two (2) staff. Classroom #8, there were 12 children with 3 staff present.

During the course of the investigation, interviews were conducted with the daycare parents, staff and director. It was stated on at least three separate occasions, two daycare parents arrived at the facility to find their infant in a soiled diaper; causing one infant to have a rash. Staff and director stated children are changed every two hours, unless needed sooner.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Cynthia GrayTELEPHONE: (619) 767-2258
LICENSING EVALUATOR NAME: Michelle HoodTELEPHONE: (691) 767-2241
LICENSING EVALUATOR SIGNATURE:

DATE: 11/08/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/08/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 20-CC-20210823091652
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE LEARNING CENTER - PASEO LADERA, INF
FACILITY NUMBER: 376600790
VISIT DATE: 11/08/2021
NARRATIVE
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Based on interviews, the allegation facility staff left an infant in a soiled diaper, the preponderance of evidence standard has been met, therefore the allegation is found to be SUBSTANTIATED. A copy of this report, LIC 9099D, appeal rights (LIC 9058), and LIC 9213 – Notice of Site Visit were provided to the director. LPA advised the director to post the LIC 9213 for 30 days. An exit interview was conducted with the director.
SUPERVISOR'S NAME: Cynthia GrayTELEPHONE: (619) 767-2258
LICENSING EVALUATOR NAME: Michelle HoodTELEPHONE: (691) 767-2241
LICENSING EVALUATOR SIGNATURE:

DATE: 11/08/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/08/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 20-CC-20210823091652
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE LEARNING CENTER - PASEO LADERA, INF
FACILITY NUMBER: 376600790
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/08/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/06/2021
Section Cited
CCR
101428
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101428 Infant Care Personal Services- The infant shall be kept clean and dry at all time. Each infant's…diapers shall be changed as often as necessary to ensure that the infant is clean and dry at all times. This requirement was not met as evidenced by:

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The director stated she will submit a written infant care diaper plan for infant staff to use daily for infants in care. The director will provide proof of the training to all infant staff no later than 12/06/2021.
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Based on reporting party and interviews, on at least three occasion's the facility staff left at least two infants in a soiled diaper. This poses an potential Health and Safety risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Cynthia GrayTELEPHONE: (619) 767-2258
LICENSING EVALUATOR NAME: Michelle HoodTELEPHONE: (691) 767-2241
LICENSING EVALUATOR SIGNATURE:

DATE: 11/08/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/08/2021
LIC9099 (FAS) - (06/04)
Page: 5 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/23/2021 and conducted by Evaluator Michelle Hood
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20210823091652

FACILITY NAME:KINDERCARE LEARNING CENTER - PASEO LADERA, INFFACILITY NUMBER:
376600790
ADMINISTRATOR:ANA KINGFACILITY TYPE:
830
ADDRESS:1101 PASEO LADERATELEPHONE:
(619) 482-1800
CITY:CHULA VISTASTATE: CAZIP CODE:
91910
CAPACITY:56CENSUS: 29DATE:
11/08/2021
UNANNOUNCEDTIME BEGAN:
02:50 PM
MET WITH:Ana King, DirectorTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Facility staff did not assist child with hygiene needs
Facility staff did not ensure that toys are sanitized
Facility staff did not isolate sick infants

INVESTIGATION FINDINGS:
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On 11/08/2021 at 2:50 p.m., Licensing Program Analyst (LPA) Michelle Hood conducted an unannounced complaint inspection for the purpose of delivering the complaint findings for the listed above allegations. Upon arrival, LPA met with the director and toured the facility. During this inspection in classroom #1, there were nine (9) children present with three (3) staff. In classroom #2, there were eight (8) children present with two (2) staff. Classroom #8, there were 12 children with 3 staff present.

During the course of the investigation, interviews were conducted with the daycare parents, staff, and director. During interviews, daycare parents stated they have observed infants clean and cared for by staff. Daycare parents did not disclose concerns regarding infant hygiene needs, or toys not being sanitized. Staff stated toys are sanitized throughout the day and at the end of the day. One daycare parent stated they are not aware of the facility isolation area for sick infants. Another daycare parent stated one time when their infant was not feeling, the infant was isolated in the office. Staff and director stated when an infant is not feeling well, the infant is isolated in an area of the classroom with staff until the infant is picked up. Staff stated children wear a smock during messy activities; however, staff stated they try their best to clean the infants as needed. Staff and director stated the infants have an extra set of clothes just in case the infant needs to be changed while in care.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Cynthia GrayTELEPHONE: (619) 767-2258
LICENSING EVALUATOR NAME: Michelle HoodTELEPHONE: (691) 767-2241
LICENSING EVALUATOR SIGNATURE:

DATE: 11/08/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/08/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 20-CC-20210823091652
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE LEARNING CENTER - PASEO LADERA, INF
FACILITY NUMBER: 376600790
VISIT DATE: 11/08/2021
NARRATIVE
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Due to conflicting statements obtained during the course of the investigation, the above allegations are found to be UNSUBSTANTIATED meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. Director was provided appeal rights (LIC 9058 01/16) and Notice of Site Visit- LIC 9213. No deficiencies cited. An exit interview was conducted
SUPERVISOR'S NAME: Cynthia GrayTELEPHONE: (619) 767-2258
LICENSING EVALUATOR NAME: Michelle HoodTELEPHONE: (691) 767-2241
LICENSING EVALUATOR SIGNATURE:

DATE: 11/08/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/08/2021
LIC9099 (FAS) - (06/04)
Page: 4 of 5