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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600887
Report Date: 11/22/2024
Date Signed: 11/22/2024 10:33:14 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/24/2024 and conducted by Evaluator Adrian Castellon
COMPLAINT CONTROL NUMBER: 20-CC-20240924121429
FACILITY NAME:ECS MONTGOMERY HEAD STARTFACILITY NUMBER:
376600887
ADMINISTRATOR:MARIA CABELLOFACILITY TYPE:
850
ADDRESS:3240 PALM AVENUETELEPHONE:
(619) 424-4027
CITY:SAN DIEGOSTATE: CAZIP CODE:
92154
CAPACITY:120CENSUS: 95DATE:
11/22/2024
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Maria CabelloTIME COMPLETED:
10:40 AM
ALLEGATION(S):
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9
Staff are not meeting a day-care child's needs and services

Staff did not meet a day-care child's diapering needs

Staff are denying an authorized representative access to a day-care child's learning resource
INVESTIGATION FINDINGS:
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2
3
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8
9
10
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13
On 11/22/24, at 8:30 AM, Licensing Program Analyst (LPA) Adrian Castellon conducted an inspection to conclude the complaint investigation regarding the above allegation. LPA advised Site Supervisor Maria Cabello of the purpose of the inspection and was granted facility entry. LPA conducted staff and children's interviews on this date. It was alleged that Staff are not meeting a day-care child's needs and services, Staff did not meet a day-care child's diapering needs, and Staff are denying an authorized representative access to a day-care child's learning resource. During the course of the investigation, two unannounced inspections were conducted. Interviews were conducted with staff, children in care and day-care parents. Due to conflicting information obtained throughout the course of the investigation, LPA was unable to determine whether or not the allegation occurred. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Exit interview conducted and report was reviewed with site supervisor. A copy of this report, along with Appeal Rights (LIC9058 03/22), were provided. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Cynthia BiszantTELEPHONE: (616) 767-2258
LICENSING EVALUATOR NAME: Adrian CastellonTELEPHONE: (619) 767-2237
LICENSING EVALUATOR SIGNATURE:

DATE: 11/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/22/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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