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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600897
Report Date: 03/18/2024
Date Signed: 03/18/2024 11:35:21 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/22/2024 and conducted by Evaluator JoAnn R Legaspi
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20240222105620
FACILITY NAME:ECS CASTLE PARK HEAD STARTFACILITY NUMBER:
376600897
ADMINISTRATOR:MARIE ALZINAFACILITY TYPE:
850
ADDRESS:1375 THIRD AVENUETELEPHONE:
(619) 409-4200
CITY:CHULA VISTASTATE: CAZIP CODE:
91911
CAPACITY:120CENSUS: 50DATE:
03/18/2024
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Jessica Bautista TIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff inappropriately handled a day care child
INVESTIGATION FINDINGS:
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On March 18, 2024 at 10:15 AM, Licensing Program Analyst (LPA) Jo Ann Legaspi conducted a complaint inspection to conclude the investigation regarding the above allegation. LPA advised Director Jessica Bautista of the meeting’s purpose and was granted facility entry.

The investigation involved facility tours, observations, and record reviews. It also involved interviews with staff, children, daycare parents ands outside source witnesses. It was alleged that staff inappropriately handled a daycare child. The involved staff member denied they inappropriately handed a daycare child.

Due to conflicting statements and obtained information, the allegation that staff inappropriately handled a child has been determined to be unsubstantiated. A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.


Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Tulam VuTELEPHONE: (619) 767-2212
LICENSING EVALUATOR NAME: JoAnn R LegaspiTELEPHONE: (619) 767-2239
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20240222105620
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: ECS CASTLE PARK HEAD START
FACILITY NUMBER: 376600897
VISIT DATE: 03/18/2024
NARRATIVE
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A notice of site visit was given to the facility representative and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Licensee/Appeal Rights (LIC 9058) was provided to Director Bautista. Exit interview conducted, and report was reviewed with Director Jessica Bautista.
SUPERVISOR'S NAME: Tulam VuTELEPHONE: (619) 767-2212
LICENSING EVALUATOR NAME: JoAnn R LegaspiTELEPHONE: (619) 767-2239
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2