376600948-7-8-2019-20-CC-TVUU-BDZ4TJ-20190711192313

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376600948
Report Date: 07/08/2019
Date Signed: 07/08/2019 11:13:44 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/17/2019 and conducted by Evaluator Armando Locano

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20190417135436

FACILITY NAME:	KINDERCARE LEARNING CENTER-EASTLAKE INFANT		FACILITY NUMBER:	376600948
ADMINISTRATOR:	SUMMER MEDINA		FACILITY TYPE:	830
ADDRESS:	2354 FENTON STREET		TELEPHONE:	(619) 656-9853
CITY:	CHULA VISTA	STATE: CA	ZIP CODE:	91914
CAPACITY:	36	CENSUS: 24	DATE:	07/08/2019
		UNANNOUNCED	TIME BEGAN:	10:15 AM
MET WITH:	Summer Medina		TIME COMPLETED:	11:15 AM

ALLEGATION(S):

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Personal Rights - Staff handled child in a physically inappropriate manner.

INVESTIGATION FINDINGS:

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LPA A Locano completed un-announced complaint investigation visit to the facility today 7/8/19, to deliver final findings on allegations listed above, pertaining to Personal Rights violation, alleging staff handled child in a physically inappropriate manner. LPA met with Director Summer Medina, to delivered final findings on allegations as follows: Per complete review of all information which included visits to the facility, interviews with staff, children, contact with parents, review of classroom operation and review of documents from facility, addressing the issue of proper handling of children with one staff member, It was confirmed that one staff member handled a child in a physically inappropriate manner. Even though the inappropriate handling may have not been done with the purpose of intentionally hurting a child, or as punishment, it has been confirmed that a child was handled inappropriately by one staff member, which posed a potential risk of harm to children in care, which violates a child’s personal rights. As such, the preponderance of evidence standard has been met, therefore the above allegation of Personal Rights, alleging staff handled child in a physically inappropriate manner, is found to be SUBSTANTIATED. Violations of the California Code of Regulations, Tittle22, are being cited on the attached LIC9099D. Final findings delivered as substantiated, a type ‘B’ violation is being issued, as the situation posed a potential risk of harm, to children in care. The licensee was provided a copy of their appeal rights (LIC 9058 12/15) and signature on this form acknowledges receipt of these rights. LPA provided copy of LIC 9213, “Notice of Site Visit,” and observed licensee posting notice during visit.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Tulam Vu	TELEPHONE: (619) 767-2205
LICENSING EVALUATOR NAME: Armando Locano	TELEPHONE: (619) 767-2221
LICENSING EVALUATOR SIGNATURE:	DATE: 07/08/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2019

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20190417135436

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE LEARNING CENTER-EASTLAKE INFANT	FACILITY NUMBER: 376600948
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 07/08/2019

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 07/08/2019 Section Cited CCR 101223(a)1	1 2 3 4 5 6 7	101223 Personal Rights: (a)The licensee shall ensure that each child is accorded the following personal rights: (1)To be accorded dignity in his/her personal relationships with staff and other persons. Facility staff violated a child’s personal rights, as this was evidenced by confirmation of a facility staff handling a child in a physically inappropriate manner, which posed a potential risk of harm, to children in care.	1 2 3 4 5 6 7	The facility has corrected the problem, by providing coaching and requiring additional training to the specific staff pertaining to this allegation and required all staff to take the following courses: “Ensuring the Health and Safety of Infants and Toddlers in Child Care.” Additionally staff continues to attend ongoing training on proper handling of children, personal rights, supervision and additional supervision of staff has been incorporated in the operation.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Tulam Vu	TELEPHONE: (619) 767-2205
LICENSING EVALUATOR NAME: Armando Locano	TELEPHONE: (619) 767-2221
LICENSING EVALUATOR SIGNATURE:	DATE: 07/08/2019

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2019

LIC9099 (FAS) - (06/04)

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